Customer Experience Lead — Insights & Satisfaction

Confidential Company; Dubai; On-site; AED 100,000 - 150,000; Full time

Job summary

Confidential Company is seeking a customer service leader in Dubai to enhance customer experience strategies. The role involves developing processes for gathering customer feedback and evaluating team performance to meet satisfaction objectives.

Candidates should have more than 5 years in customer services, capability to analyze data, and experience in a lead role is preferred. The position involves close collaboration with various teams to improve customer service delivery.

Qualifications

• 5+ years of customer services experience.
• Experience in a lead role is a plus.
• Ability to conduct data collection and analysis and create relevant reports.
• Ability to identify and mitigate risks.

Responsibilities

• Provides measurable processes to collect customer feedback.
• Leads initiatives to improve the customer journey.
• Develops and maintains relationships with customers for satisfaction.
• Acts as the link between operations teams and customers.

Skills

Customer relationship management

Data collection and analysis

Communication at corporate levels

Cross-functional collaboration

Risk identification and mitigation

Cultural adaptability

Job description

Confidential Company is seeking a customer service leader in Dubai to enhance customer experience strategies. The role involves developing processes for gathering customer feedback and evaluating team performance to meet satisfaction objectives.

Candidates should have more than 5 years in customer services, capability to analyze data, and experience in a lead role is preferred. The position involves close collaboration with various teams to improve customer service delivery.