End-to-End SCM Customer Experience Partner

SCM Customer Experience Partner - Maersk, Dubai; Dubai; On-site; AED 156,240 - 234,360; Full time

Job summary

SCM Customer Experience Partner - Maersk, Dubai is seeking a logistics professional to manage end‑to‑end supply chain operations and own customer issues with proactive internal collaboration. You will document processes, update systems, and drive operational excellence while building strong customer relationships.

The role requires a commercial mindset, strong communication skills, and the ability to work independently in a fast‑paced, international environment.

Qualifications

• Minimum 3–5 years of experience in logistics supply chain, cargo management, cargo planning, or logistics operation.
• End‑to‑end knowledge of logistics/supply chain operational flows.
• Knowledge of logistics systems/process flows (MODS, SAP) preferred.
• Degree in a relevant field is advantageous but not mandatory.

Responsibilities

• Manage end‑to‑end supply chain operations from purchase order to destination, ensuring compliance with procedures.
• Own customer issues and drive timely resolution with internal stakeholders.
• Handle documentation, system updates, and operational finance promptly.
• Build customer relationships and identify opportunities for new business.
• Document SOPs for new processes and agreements.
• Educate stakeholders on SOP compliance and monitor adherence.
• Manage data and reports accurately and timely.
• Ensure KPIs are achieved and customer satisfaction is maintained.

Skills

Logistics operations

Stakeholder management

Communication skills

Independent worker

Process knowledge

Commercial mindset

Education

Relevant degree

Tools

MODS

SAP

Job description

SCM Customer Experience Partner - Maersk, Dubai is seeking a logistics professional to manage end‑to‑end supply chain operations and own customer issues with proactive internal collaboration. You will document processes, update systems, and drive operational excellence while building strong customer relationships.

The role requires a commercial mindset, strong communication skills, and the ability to work independently in a fast‑paced, international environment.