Customer Support Standard - UAE National

C38001 Alfa Laval Middle East Ltd; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Alfa Laval is seeking a Customer Support Specialist – Standard Orders to join the Supply Chain & Logistics team for the Middle East region. You will manage export orders and ensure accurate documentation, coordinating with customers, suppliers and internal stakeholders to deliver orders on time and compliant with Incoterms.

The ideal candidate has 3–6 years in customer support, order management or logistics, strong Excel skills (Power BI a plus), and experience with SAP or Oracle.

Qualifications

• 3–6 years of relevant experience in customer support, order management, supply chain, or logistics operations.
• Experience with ERP systems such as SAP or Oracle.
• Experience with I Scala will be an added advantage.
• Advanced proficiency in Microsoft Excel, with experience in Power BI and other Microsoft tools.

Responsibilities

• Manage export orders throughout the complete Order-to-Invoice supply chain and logistics cycle.
• Handle complex sales and service orders for international customers.
• Coordinate with customers, suppliers, logistics partners, and cross-functional teams to ensure smooth order execution.
• Support sales and service order management, including order entry, fulfilment tracking, invoicing, and order closure.
• Ensure compliance with applicable Incoterms, international payment terms, and export documentation requirements.

Skills

Customer support

Order management

Analytical skills

Multilingual communication

Excel

Incoterms

ERP systems (SAP/Oracle)

I Scala

Power BI

Education

BE / B.Tech / Bachelor's degree

Tools

SAP

Oracle

I Scala

Job description

Customer Support Standard (UAE National)

Join our team as we embark on an exciting growth journey! We are actively seeking a talented and skilled individual (UAE National) to become a valuable addition to our existing team. If you’re passionate about making a difference and thrive in a collaborative environment, this opportunity is perfect for you.

About Us

At Alfa Laval, we always go the extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. We make it happen by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. As a member of our team, you thrive in an open inclusive workplace, based on diversity with a sense of belonging. This is where you can make a difference by constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day. Please feel free to peruse our website www.alfalaval.com

Location and Employment

Location: Dubai, UAE. Employment Type: Permanent, Full-time. Experience: Min 3–6 years. Function: Supply Chain & Logistics. Business Area: Ocean Division – Middle East.

About the Role

Alfa Laval India is looking for an experienced Customer Support Specialist – Standard Orders to join the Supply Chain & Logistics as a part of Customer Excellence team supporting customers across the Middle East region. The role will be responsible for managing complex international sales and service orders throughout the Order-to-Invoice cycle, ensuring timely execution, accurate documentation, and effective coordination with customers, suppliers, and internal stakeholders.

Key Responsibilities

• Manage export orders throughout the complete Order-to-Invoice supply chain and logistics cycle.
• Handle complex sales and service orders for international customers.
• Coordinate with customers, suppliers, logistics partners, and cross-functional teams to ensure smooth order execution.
• Support sales and service order management, including order entry, fulfilment tracking, invoicing, and order closure.
• Ensure compliance with applicable Incoterms, international payment terms, and export documentation requirements.
• Manage and understand payment terms such as Letters of Credit, Cash Against Documents, and other structured or mixed payment arrangements.
• Handle processes related to Drop Shipments, Goods Receipt Notes (GRNs), Credit Notes, Debit Notes, and related commercial documentation.
• Work effectively with large datasets and prepare meaningful reports and analyses.
• Identify opportunities for process improvement, standardisation, and operational efficiency.

Required Qualifications and Experience

• 3–6 years of relevant experience in customer support, order management, supply chain, or logistics operations.
• Proven ability to manage a high volume of orders and email correspondence efficiently, while maintaining accuracy, responsiveness, and timely execution.
• Experience in managing sea freight, air freight, and courier shipments, with a strong understanding of the associated shipping, export, and customs documentation.
• Strong understanding of sales and service order management processes.
• Experience working with ERP systems such as SAP or Oracle.
• Experience with I Scala will be an added advantage.
• Good knowledge of Incoterms, international payment terms, and export-related processes.
• Advanced proficiency in Microsoft Excel, with experience in Power BI and other Microsoft tools.
• Strong analytical, problem‑solving, organisational, and coordination skills.
• Excellent written and verbal communication skills, with the ability to work effectively with international customers and multicultural teams.

Preferred Qualifications

• BE. / B. Tech / A Bachelor's degree
• The ideal candidate will have minimum 3-6 years of experience in a similar role or in industrial equipment manufacturing company
• Experience in process improvement, or operational excellence initiatives.
• Certification or practical experience in Six Sigma will be an added advantage.

Why should you apply

We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers. Exciting place to build a global network with different nationalities to mingle and to learn. Your work will have a true impact on Alfa Laval’s future success, you will learning new things every day. 140 years old Swedish multinational company with stable growth and expansion Sustainability and contributing back to the people and planet are motives behind everything we do A very young dynamic marketing team and a great mix of colleagues. Internal mobility We always look for both experience and potential, so if you think you have what it takes to join us and are curious to find out more,

Diversity and Inclusion

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Additional Information

Meet our dedicated people who always go the extra mile Alfa Laval Career Site