Customer Support Representative

Elite HR Consultancy; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading recruitment firm in Dubai seeks a proactive WhatsApp Customer Service Representative to manage client interactions. The role requires 1–2 years of experience in customer service, excellent communication skills, and a customer-first mindset. Ideal for applicants familiar with digital support platforms and capable of multitasking in a fast-paced environment. This position encourages UAE Nationals to apply.

Qualifications

• 1–2 years of experience in customer service, preferably in messaging-based roles.
• Excellent communication skills in English; Arabic is a plus.
• Ability to work independently and manage time efficiently.

Responsibilities

• Respond to customer inquiries on WhatsApp promptly and professionally.
• Resolve issues related to orders and services.
• Collaborate with internal teams to ensure customer satisfaction.

Skills

Customer-focused communication

Problem-solving mindset

Typing speed

Attention to detail

Familiarity with WhatsApp Business

Tools

CRM tools

Job description

Overview

Location: UAE

Experience: 1–2 years

Employment Type: Full-time

Working Days: Monday to Friday

Working Hours: 8:00 AM – 5:00 PM

Job Function: Customer Service / Client Relations

Job Description

We are seeking a proactive and customer-focused WhatsApp Customer Service Representative to join our growing team. In this role, you will be responsible for managing client interactions primarily via WhatsApp, ensuring timely, accurate, and professional communication at all times. You will also support other digital communication channels as needed, contributing to a seamless and positive customer experience.

• Respond to customer inquiries on WhatsApp promptly and professionally.
• Resolve issues related to orders, services, and general queries.
• Escalate complex issues to the relevant department when necessary.
• Maintain accurate records of all interactions and follow-ups.
• Collaborate with internal teams (sales, logistics, operations) to ensure customer satisfaction.
• Assist in managing WhatsApp broadcast messages and customer updates.
• Ensure consistent tone and adherence to brand communication guidelines.
• 1–2 years of experience in customer service, preferably in chat or messaging-based roles.
• Excellent communication skills in English; Arabic is a plus.
• Strong typing speed and attention to detail.
• Familiarity with WhatsApp Business, CRM tools, or customer support platforms is preferred.
• Problem-solving mindset and a customer-first attitude.
• Ability to work independently and manage time efficiently.

Preferred Qualifications

• Previous experience in e-commerce, retail, or digital customer service.
• Knowledge of UAE customer behavior and expectations.
• Ability to multitask and prioritize in a fast-paced environment.

This position is part of our Emiratization initiative. UAE Nationals are encouraged to apply.