Client Services Officer (Dubai)

Tickmill; Dubai; On-site; AED 78,000 - 123,000; Full time

Benefits offered by this job

Birthday benefits

Loyalty benefits

Employee Training & Developmentprogram

Job summary

Tickmill in Dubai is seeking a bilingual English and Arabic speaking Client Services Officer to provide professional support to clients via phone, email, live chat, and other channels. You will assist with account opening, verification, deposits, withdrawals, and answers to inquiries, building strong relationships through proactive communication.

The role requires at least 1 year in customer support or sales within regulated financial services, fluency in Arabic and English, a college degree,

Qualifications

• At least 1 year of experience in a Customer Support or Sales role within a regulated financial services company.
• Fluent in Arabic and English, both written and spoken.
• College or University degree.
• Strong attention to detail, organizational, and communication skills.
• Good knowledge of Microsoft Office applications.
• High level of professionalism, strong work ethic, self-motivation, and team spirit.
• Positive, can-do attitude.
• Flexibility to work on public holidays.
• Availability to work the morning shifts only (09:00 - 18:00 Dubai Time Zone).

Responsibilities

• Provide professional support to clients via phone, email, live chat, and other communication channels.
• Assist clients with account opening, verification, deposits, withdrawals, and general account-related inquiries.
• Resolve issues related to trading platforms, account management, trade execution, and technical functionality.
• Build and maintain strong client relationships through proactive communication and ongoing support.
• Identify client needs and provide tailored solutions to enhance satisfaction and retention.
• Educate clients on the company's products, trading platforms, tools, and available resources.
• Ensure all client interactions are handled in accordance with company policies and regulatory requirements.

Skills

Customer support

Sales experience

Bilingual Arabic/English

Attention to detail

Education

College or University degree

Tools

Microsoft Office

Job description

Are you looking for the next professional opportunity, that will challenge you and advance your career?

Tickmill is looking to hire an English and Arabic Speaking Client Services Officer to join our Client Services team!

About Tickmill.

Tickmill is an award-winning, multi-regulated broker offering access to a broad range of asset classes, including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies, andBonds, as well as Exchange Traded DerivativeslikeFutures & Options).

Founded in 2014, the Tickmill Group employs over330 professionals across offices in London, Cyprus,Poland,Estonia,Seychellesand several other locations worldwide.

Our culture is built on trust, transparency, and high standards. We bring together ambitious professionals who are looking for an environment that supports them to dominate in their fields.

Ourdiverse, multilingual teams are focused on innovation, delivering bold excellence, and raising the bar wherever we can.

We offer competitive benefits packages, frequentteam initiatives, and opportunities for professional growth.

What the job looks like?

• Provide professional support to clients via phone, email, live chat, and other communication channels.
• Assist clients with account opening, verification, deposits, withdrawals, and general account-related inquiries.
• Resolve issues related to trading platforms, account management, trade execution, and technical functionality.
• Build and maintain strong client relationships through proactive communication and ongoing support.
• Identify client needs and provide tailored solutions to enhance satisfaction and retention.
• Educate clients on the company's products, trading platforms, tools, and available resources.
• Ensure all client interactions are handled in accordance with company policies and regulatory requirements.
  

What will you need to be able to do the job?

• At least 1 year of experience in a Customer Support or Sales role within a regulated financial services company.
• Fluent in Arabic and English, both written and spoken.
• College or University degree.
• Strong attention to detail, organizational, and communication skills.
• Good knowledge of Microsoft Office applications.
• High level of professionalism, strong work ethic, self-motivation, and team spirit.
• Positive, can-do attitude.
• Flexibility to work on public holidays.
• Availability to work the morning shifts only (09:00 - 18:00 Dubai Time Zone).
  

Will be considered an advantage:

• Any addition language will be considered an advantage.
• Deep understanding and experience with financial products and ETDs such as Futures & Options.

By joining us, you can expect:

• Unique Opportunity for a career in a global, fast-growing company.
• Attractive remuneration package based on qualifications and experience.
• Opportunitiestolearnandgrowthroughour“EmployeeTraining&Developmentprogram”.
  
• Birthday and Loyalty benefits.

What to expect from our recruitment process:

• First interview with hiring managers or an HR call

• Task Assessment
• Final interview with top management