Customer Support (Arabic)

PrismHelix; Abu Dhabi; Remote; AED 60,000 - 90,000; Full time

Benefits offered by this job

Work-from-home stipend

Mental health days

Life insurance coverage

Co-working space allowance

Company-provided laptop and tech

Job summary

PrismHelix is hiring an Arabic-speaking Customer Support Specialist for a fully remote role. You will engage Arabic-speaking customers by phone, chat, or email in both Arabic and English, ensuring accurate issue resolution and professional service.

Ideal candidates will have fluent Arabic and English, prior customer support experience, and comfort with CRM tools. A reliable internet connection is essential for remote work, and you will contribute to a consistently high-quality customer

Qualifications

• Fluent in Arabic and English (spoken and written).
• Customer support experience preferred.
• Comfortable using CRM/support software.
• Reliable internet for remote work.

Responsibilities

• Respond to customers in Arabic and English via phone, chat, or email.
• Resolve issues accurately and professionally.
• Translate and relay information between customers and internal teams.
• Keep detailed, accurate records of interactions.
• Support a consistently high-quality customer experience.

Skills

Arabic & English bilingual

Customer support experience

CRM software proficiency

Remote work readiness

Tools

CRM software

Job description

We're hiring an Arabic-speaking Customer Support Specialist to serve our Arabic-speaking customers in a fully remote role.

Key Responsibilities

• Respond to customers in Arabic and English via phone, chat, or email
• Resolve issues accurately and professionally
• Translate and relay info between customers and internal teams
• Keep detailed, accurate records of interactions
• Support a consistently high-quality customer experience

Requirements

• Fluent in Arabic and English (spoken and written)
• Customer support experience preferred
• Strong communication and problem-solving skills
• Comfortable with CRM/support software
• Reliable internet for remote work

Benefits

• Work-from-home stipend
• Mental health days
• Life insurance coverage
• Co-working space allowance
• Company-provided laptop and tech