Customer Success Specialist (French Speaking)

Confidential; Dubai; On-site; AED 120,000 - 240,000; Full time

Job summary

Confidential, based in Dubai, seeks a Customer Success Specialist to support users, manage escalations, and track system issues from report to resolution.

You will coordinate with Operations, IT, and the development team to document business requirements, deliver user training, and drive adoption and process improvements. The role emphasizes clear communication and proactive problem-solving to enhance the user experience.

Qualifications

• 3+ years in customer-facing roles within a technology-focused environment.
• Strong communication and stakeholder management skills.
• Experience in application support, customer success, onboarding, or delivering training on technology products.

Responsibilities

• Manage user support requests and resolve issues or coordinate escalations.
• Track, document, and monitor system issues through to resolution.
• Gather business requirements and support enhancement requests.
• Coordinate with development, IT, and operations teams on fixes and improvements.
• Support user onboarding, access management, and training initiatives.
• Drive user adoption and identify opportunities for process improvement.
• Prepare reports on issues, system performance, and user feedback.
• Maintain clear stakeholder communication and follow up on action items.
• Contribute to continuous improvement of processes and user experience.

Skills

Customer support

Stakeholder management

Communication

Problem-solving

Job description

The Customer Success Specialist is responsible for supporting users, managing operational escalations, tracking system-related issues, and coordinating with internal teams to ensure timely resolution of reported cases.

The role acts as a key coordination point between application users teams, Operations, IT, and the development team. The position supports the successful adoption of our system by ensuring that issues are properly recorded, business requirements are clearly documented, and users receive the required support, training, and follow-up.

Key Responsibilities:

• Manage user support requests and resolve issues or coordinate escalations
• Track, document, and monitor system issues through to resolution
• Gather business requirements and support enhancement requests
• Coordinate with development, IT, and operations teams on fixes and improvements
• Support user onboarding, access management, and training initiatives
• Drive user adoption and identify opportunities for process improvement
• Prepare reports on issues, system performance, and user feedback
• Maintain clear stakeholder communication and follow up on action items
• Contribute to continuous improvement of processes and user experience

Ideal Candidate

• 3+ years of experience in customer-facing roles within a technology-focused environment
• Strong communication and stakeholder management skills
• Experience in application support, customer success, customer onboarding, or delivering training on technology products
• Organized, detail-oriented, and proactive problem-solver