Customer Success Manager

S&P Global; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

S&P Global is seeking a proactive Customer Success/Account Manager to join our team in the UAE. You will onboard customers, deliver tailored trainings, and build strong relationships with stakeholders to drive product adoption and satisfaction.

You will monitor usage data, offer strategic recommendations, and collaborate across functions to create a superior customer experience. Travel to meet clients is required.

Qualifications

• Fluent in Russian and English with strong written and verbal communication.
• Any other European languages is a plus.
• Typically 3+ years in customer success or account management.
• Proficiency with Gainsight or Salesforce is advantageous.
• Ability to travel to meet clients.
• Industry knowledge in energy, commodities, or finance is a plus.
• Proven ability to manage multiple accounts and projects.

Responsibilities

• Engage proactively with customers to understand their needs and maximize value.
• Onboard customers and conduct remote and in-person trainings tailored to workflows.
• Develop relationships with key stakeholders to drive adoption and satisfaction.
• Monitor customer data to identify opportunities for engagement and value.
• Serve as a trusted advisor with insights to improve experience and success.
• Be the voice of the customer to enhance their experience.
• Collaborate across functions to deliver a seamless customer experience.
• Provide proactive support and address challenges before they escalate.
• Continually learn about industry trends and product developments; log engagements in Gainsight.

Skills

Customer success

Account management

Communication skills

Travel to meet clients

Gainsight

Salesforce

Tools

Gainsight

Salesforce

Job description

Responsibilities and Impact

Role is an individual contributor role not a team leader role

• Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions
• Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalizing the sessions based on customer needs and workflows
• Develop and maintain strong relationships with key stakeholders within customer organizations to drive adoption and satisfaction
• Monitor and leverage customer data to identify opportunities for further engagement and value creation
• Serve as a trusted advisor providing insights and recommendations to enhance customer experience and success
• Be the voice of the customer to continue improving their experience
• Cross functional collaboration innovate and partner across different functions to create seamless elevated customer experience
• Proactive Support anticipate customer challenges needs and address them before they escally??
• Continual Learning stay updated on select industry market regional trends and product developments to enrich customer engagements Promptly and accurately capturing customer engagement activities in Gainsight

What We re Looking For

Basic Required Qualifications

Fluency in Russian amp English is required b i with a demonstrated ability to communicate effectively in verbally and in writing Fluency in any other European languages is an advantage An S amp P Global employee at this level would typically have 3 years of experience in customer success account management or a similar role Proficiency in Gainsight Salesforce or similar is an advantage Industry knowledge energy commodities finance is an advantage Strong communication skills both written and verbal Proven ability to manage multiple accounts and projects simultaneously Ability to travel to meet clients Fluency in Russian & English is required, with a demonstrated ability to communicate effectively in verbally and in writing.Fluency in any other European languages is an advantage.An S&P Global employee at this level would typically have 3+ years of experience in customer success, account management, or a similar role.Proficiency in Gainsight, Salesforce or similar is an advantage.Industry knowledge (energy, commodities, finance) is an advantage.Strong communication skills, both written and verbal.Proven ability to manage multiple accounts and projects simultaneously.Ability to travel to meet clients. Fluency in Russian amp English is required with a demonstrated ability to communicate effectively in verbally and in writing Fluency in any other European languages is an advantage An S amp P Global employee at this level would typically have 3 years of experience in customer success account management or a similar role Proficiency in Gainsight Salesforce or similar is an advantage Industry knowledge energy commodities finance is an advantage Strong communication skills both written and verbal Proven ability to manage multiple accounts and projects simultaneously Ability to travel to meet clients.