Customer Success Administrator

Qashio Payments Services; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Qashio Payments Services in Dubai is seeking a Customer Success Admin to provide essential administrative and operational support to the Customer Success team, ensuring smooth workflows and reliable customer operations.

You will manage customer data in our CRM, assist with scheduling, reporting, onboarding/offboarding, and coordinate with Sales, Product and Support to enhance the overall customer experience.

Qualifications

• 1–3 years of experience in an administrative support role, ideally within a B2B SaaS environment.
• Experience supporting a Sales or Customer Success team.
• Proficiency in English; Arabic language skills are a plus.
• Experience using CRM and Work Management software (e.g., Hubspot, Asana, Notion) for data entry, reporting, and record management.
• Strong organizational skills and exceptional attention to detail.
• Proficiency in Google Workspace tools (Sheets, Docs, Forms etc).
• Excellent verbal and written communication skills.
• A can-do attitude and a proactive approach to supporting team needs.

Responsibilities

• Managing and maintaining accurate customer data and records within the Customer Success CRM system Hubspot and other software.
• Assisting the Customer Success team with scheduling meetings preparing presentations and organizing customer-facing materials.
• Supporting the creation and distribution of internal reports and dashboards related to customer growth engagement and retention metrics.
• Facilitating communication and coordination between the CS team and other internal departments such as Sales Product and Customer Support.
• Managing and tracking customer success-related documentation ensuring all information is up-to-date and easily accessible.
• Providing administrative support for customer onboarding and offboarding processes ensuring all necessary system updates and notifications are completed.
• Collaborating on initiatives to improve internal Customer Success processes and enhance operational efficiency.

Skills

Administrative support

Tools

Hubspot

Asana

Notion

Google Workspace

Job description

Role Overview The Customer Success Admin provides vital administrative and operational support to the Customer Success team playing a key role in ensuring their efficient workflow and the overall effectiveness of customer operations This individual will be instrumental in managing customer data within our CRM supporting various internal processes and assisting the Customer Success team in delivering an exceptional experience to Qashio s customers They will ensure that our Customer Success Managers and Executives have the necessary information and tools to focus on strategic customer engagement and satisfaction

Responsibilities

• Managing and maintaining accurate customer data and records within the Customer Success CRM system Hubspot and other software
• Assisting the Customer Success team with scheduling meetings preparing presentations and organizing customer-facing materials
• Supporting the creation and distribution of internal reports and dashboards related to customer growth engagement and retention metrics
• Facilitating communication and coordination between the Customer Success team and other internal departments such as Sales Product and Customer Support
• Managing and tracking customer success-related documentation ensuring all information is up-to-date and easily accessible
• Providing administrative support for customer onboarding and offboarding processes ensuring all necessary system updates and notifications are completed
• Collaborating on initiatives to improve internal Customer Success processes and enhance operational efficiency

Qualifications and Experience

• 1-3 years of experience in an administrative support role, ideally within a B2B SaaS environment.
• Must have experience supporting a Sales or Customer Success team .
• Proficiency in English; Arabic language skills are a plus.
• Experience using CRM and Work Management software (e.g., Hubspot, Asana, Notion) for data entry, reporting, and record management.
• Strong organizational skills and exceptional attention to detail.
• Proficiency in Google Workspace tools (Sheets, Docs, Forms etc).
• Excellent verbal and written communication skills.
• A can-do attitude and a proactive approach to supporting team needs.

Essential Competencies

• Cross-functional collaboration
• Analytical ability
• Results and target focus
• Agile business sense
• Customer relationship management