Customer Solutions Engineer

KONE; Dubai; On-site; AED 150,000 - 210,000; Full time

Job summary

KONE in Dubai, UAE is seeking a Senior Product/Engineering Specialist to drive non-standard elevator and energy-efficient solutions. You will collaborate with sales and engineering, selecting the right product platform and ensuring competitive offers while shaping detailed non-standard specs.

The role requires a Diploma/Bachelors in engineering, 5 years in the elevator industry, and strong CAD and MS Office skills.

Qualifications

• Diploma or Bachelor's degree in Mechanical, Electrical, or Civil Engineering.
• Minimum five years' experience in elevator industry and AutoCAD.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Excellent English communication and interpersonal skills.
• Ability to collaborate across cultures and time zones.
• Strong analytical thinking and attention to detail.
• Understanding of elevator/escalator and Advanced People Flow solutions is a plus.

Responsibilities

• Find the optimal KONE product to meet non-standard Special Engineering requirements.
• Select the correct product platform and ensure the offer is competitive.
• Understand materials and service costs for product costing in non-standard cases.
• Create detailed non-standard product plans and specifications.
• Perform initial and revised non-standard energy calculations and simple traffic analyses.
• Coordinate product lead times from Supply Line and local sourcing.
• Ensure proposed products can be installed and compliant with local codes and safety requirements.
• Provide content for pre-booking reviews and support holistic product planning.
• Share knowledge with maintenance and provide technical trainings as needed.

Skills

AutoCAD

English

Engineering knowledge

Cross-cultural collaboration

Analytical thinking

MS Office

Education

Engineering degree (Mechanical / Electrical / Civil)

Tools

AutoCAD

Job description

Responsibilities and key tasks

Collaboration with sales:

• Responsible for finding the optimal KONE product to meet the customers needs for non-standard Special Engineering requirements.
• Select the correct product platform on which to make the offer and ensure the offer is Competitive.

Product planning Costing:

• Involves Supply Line installation maintenance and project management to understand both the materials and the service cost of the product when needed
• Responsible for correct product costings in non-standard cases both for corporate and local Materials

Product planning Specs:

• Accountable for detailed custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)
• Creates product specifications for corporate materials and local materials.
• Performs initial and revised non-standard energy calculations.
• Performs simple traffic analyses.
• When accountable for the overall engineering of the project:
• Accountable for technical site surveys
• Accountable for the technical content of the order between MS 0b and MS 2z

Product planning Availability and lead times

• Coordinates product lead times from Supply Line and local sourcing

Product planning Installability

• Ensures that the proposed product can be installed
• Ensures that the cost and work effort impact of installation is part of product plans especially in non-standard installation situations

Product planning Maintainability

• Ensures that the planned proposed product fulfils the customers product lifecycle needs
• Identifies possible deviations from standard maintenance methods and ensures that resolutions are found

Product planning Compliance

• Ensures that the proposed product fulfils local codes regulations and safety requirements
• Ensures alignment with environmental regulations
• Ensures that the planned product complies with KONEs Engineering Policy

Key tasks in the KONE Customer process

• Provides content for pre-booking reviews (technical product costs lead times risks and verification of technical content in contracts)
• Executes activities for holistic product planning

Key tasks in the KONE Delivery process

Accountable for creation of layouts Analyses change requirements and makes proposals on new product design Provides needed details to the CSE Specialist on ordering materials and completing the documentation process Provides product-related information to the Project Manager Installation Supervisor and Maintenance Supervisor CSE Project Engineers role in the KONE SEB process Shares knowledge with maintenance as needed General responsibilities Participates in product and new service release information-sharing sessions Provides technical trainings to Sales Installation and Maintenance as per Front Line needs Offers input to the product offering management about customization standardization and interface requirements for the portfolio.

Requirements for the role

• Diploma / Bachelors degree in Mechanical Electrical and Civil Engineering
• Candidate with a minimum of five years of experience in the Elevator Industry and AutoCAD
• Proficient with MS Office Word Excel and PowerPoint.
• Excellent communication and influencing skills in the English language skills
• Excellent collaboration skills and the capability to teamwork with people from different cultural backgrounds
• Capability for analytical thinking and focus on details - distinguishes between important information and irrelevant or minor details.
• Ability to work with global colleagues considering different time zones language competencies and differences in working culture.
• Excellent technical understanding of elevator escalator and Advanced People Flow solutions that meet the customer expectations is considered a plus.

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.