Maintenance Technician - Elevators & Escalators

Kone México; Dubai; On-site; AED 167,000 - 257,000; Full time

Job summary

KONE Middle East, Turkey & Africa (KMTA) is seeking Maintenance Technicians with a service mindset to deliver professional service to customers in the UAE. You will perform regular maintenance checks, attend call-outs, and ensure equipment safety and performance while maintaining open, proactive communication with clients and teams.

The role requires an ITI/Vocational Certificate or Diploma in Electrical/Electronics/Automation, strong English communication, and a track record of preventive

Qualifications

• Good verbal and written English communication skills.
• Candidates with basic IT skills will be given a preference.
• Candidates with basic digital foundation skills will be the right candidate for this position.

Responsibilities

• Customer relationship management and on-site communication of callouts and work performed.
• Ensure equipment safety and performance with accurate reporting at equipment level.
• Identify site risks and communicate them to supervisor; take on-site action for high-risk issues.
• Execute service visits (planned maintenance, callouts, service repairs) respecting schedules and time limits.
• Submit timesheets and maintain service tooling, van, and instruments in good condition.
• Provide regular updates to supervisor on all relevant information.

Skills

English communication

Basic IT skills

Digital foundation

Education

ITI/Vocational Certificate or Diploma (Electrical/Electronics/Automation)

Job description

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well‑being. KONE Middle East, Turkey & Africa (KMTA) is embarking upon an exciting growth phase through direct presence in 7 regions to complement our growth plans, we are looking for Maintenance Technicians with a service mindset to provide professional service to our customers. In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance, and promoting regular and proactive on‑site communication to the customer and the people using the equipment. You will be performing regular maintenance checks and tasks, as well as attending call‑outs.

Responsibilities

• Customer relationship management
• Responsible for customer satisfaction through quality of service and regular, proactive, and precise on‑site communication (callout ETA, job performed, etc)
• Responsible for accurate and real‑time back reporting of work performed (at the equipment level)
• Accountable for equipment safety and performance
• Accountable for identifying site risks, and communicating them to his supervisor
• Accountable to take immediate action on‑site in case of high‑risk identification and to apply the escalation procedure
• Accountable for identifying "unplanned" service repairs based on the equipment needs.
• Service operations
• Accountable for the end‑users and the site safety
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Accountable for the execution of the service visits (planned maintenance, callouts, and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation, and the processes
• Accountable for raising sales to lead to his supervisor
• Accountable for exact and timely back reporting of the work done according to the process
• Responsible for submitting timesheets based on the execution
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained, and in good condition
• Responsible for regular updates of his supervisor on all relevant information

Requirements

• ITI/Vocational Certificate course /Diploma Engineering in Electrical/Electronics/Automation streams or equivalent
• Good verbal and written English communication skills
• Candidates with basic IT skills will be given a preference
• Candidates with basic digital foundation skills will be the right candidate for this position
• Minimum 5 years of solid Preventive Maintenance and Troubleshooting experience with a reputed elevator company is a must
• Having a valid GCC driving license is an added advantage

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co‑workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://kone.com/global/en/careers.html At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®.

In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries.

KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.