Customer Solution Engineer, Major Projects Modernization

KONE; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

KONE in Dubai seeks a Modernization Engineer to identify the best product solutions for non-standard projects and coordinate with Supply Line and other teams to ensure accurate costing and timely delivery.

You will create product specifications, engage with local sourcing, and support Sales, Installation and Maintenance with technical training and front-line support.

A Bachelor’s in Mechanical or Electrical Engineering and strong English are required, with BIM and AutoCAD skills a plus.

Qualifications

• Bachelor's degree in Mechanical or Electrical Engineering.
• Advanced English, both written and verbal.
• Knowledge of building types and customer segments.
• Experience in the elevator industry is preferred.
• Familiarity with local norms and regulations.
• Good knowledge of AutoCAD and MS Office; BIM is a plus.

Responsibilities

• Participates in product and new service release information-sharing sessions.
• Provides technical training to Sales Installation and Maintenance as per Front Line needs.
• Offers input to product offering management about customization, standardization and interface requirements.
• Contributes to the Customer Solutions Engineering virtual and local network.
• Contributes to the Customer Solutions Engineering case library.
• Handles modernization (MOD) including component upgrades, full replacement or existing building lifts.
• Defines local technical content in sales configuration tools.
• Is the primary front-line technical contact for the Supply Line.
• Responsible for solution engineering in non-standard customer builds as well as standard product cases.

Skills

Advanced English

Virtual collaboration

Customer focus

Analytical thinking

Teamwork

Education

Bachelor's in Mechanical or Electrical Engineering

Tools

AutoCAD

MS Office

BIM

Job description

As the worlds cities grow more complex moving easily and safely becomes even more important. At KONE we work together to make cities better places to live. Creating urban flow requires talent and ambition. Put yourself in the drivers seat. Your career is a journey and how you travel makes a difference.

Its time to make a move. Join our flow.

We are looking for a Modernization Engineer for our Customer Solution Engineering Department basedin Dubai UAE and reporting to the Customer Solution Manager Modernization.

This role is responsible for identifying the best KONE products to meet customer needs in non-standard and modernization cases. It involves selecting the right product platform collaborating with theSupply Line and other teams to ensure accurate costing for materials and services and managing product lead times. Additionally the role will create product specifications and coordinate between corporate local sourcing and Front Lines to deliver optimal solutions.

General Responsibilities:

• Participates in product and new service release information-sharing sessions
• Provides technical training to Sales Installation and Maintenance as per Front Line needs
• Offers input to the product offering management about customization standardization and interface requirements for the portfolio
• Contributes to the Customer Solutions Engineering virtual and local network
• Contributes to and utilizes the Customer Solutions Engineering case library
• Handles engineering on Modernisation (MOD) including component upgrades (small VB repairs) full replacement (FRB) or existing building lifts (EBULI)
• Defines local technical content in sales configuration tools
• Is the primary front-line technical contact person for theSupply Line
• Responsible for solution engineering in non-standard customer builds also in standard product cases for example transportation routes special shafts and building automation systems.

Are you the right Fit

• Minimum Bachelors degree in preferably Mechanical or Electrical Engineering or several years of working experience in the elevator business
• Advanced level of English both written and verbal
• Understanding of different building types and customer segments
• Understanding of new construction and building modernization processes in the industry
• Knowledge of KONE product-related norms and standards is a plus
• Good knowledge of environmental and sustainability requirements and norms
• Good at AutoCAD andMS Office applications; BIM skills are a plus
• Good understanding of local norms and regulations
• Excellent virtual collaboration skills with an understanding and ability to translate customer needs into the KONE product offering.

What do we offer

• A dynamic team promoting a collaborative environment
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Engaging job with a position description and clear targets
• Regular feedback through performance discussions
• Opportunities for individual development
• Value-based culture behaviors and ethics.

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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