Customer Care Executive

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

HUMAN-AI-Z Nexus Technology in Dubai is seeking a proactive Travel Sales Consultant to promote and sell tour packages, hotel bookings, visa services, and travel insurance.

You will respond to inquiries across phone, email, social media and walk-ins, prepare customized itineraries, coordinate with partners, and strive to meet monthly and annual sales targets while delivering excellent service.

Qualifications

• Minimum experience in the Travel & Tourism industry (preferred).
• Strong communication and interpersonal skills.
• Excellent customer service and relationship management abilities.
• Knowledge of airline reservations, hotel bookings, visa processing, and travel operations.
• Ability to handle corporate and leisure travel inquiries efficiently.
• Strong sales, negotiation, and problem-solving skills.
• Ability to work independently as well as within a team environment.
• Well-organized, detail-oriented, and capable of managing multiple tasks simultaneously.
• Professional appearance, positive attitude, and commitment to service excellence.
• Fluency in English; additional languages will be considered an advantage.

Responsibilities

• Promote and sell tour packages, travel services, hotel bookings, visa assistance, travel insurance, and airline tickets.
• Respond to customer inquiries through phone, email, social media, and walk-in visits.
• Prepare customized travel itineraries based on client requirements and budgets.
• Provide accurate information regarding destinations, travel regulations, and package inclusions.
• Follow up on leads and convert inquiries into confirmed bookings.
• Maintain relationships with existing clients and develop new business opportunities.
• Coordinate with hotels, airlines, transport providers, and other travel partners.
• Process reservations, bookings, payments, and travel documentation.
• Achieve monthly and annual sales targets.
• Keep updated with tourism trends, destination knowledge, and travel industry developments.
• Resolve customer concerns and ensure a high level of service before, during, and after travel.

Skills

Communication skills

Interpersonal skills

Customer service

Relationship management

Sales & negotiation

Problem solving

Teamwork

Organization

Attention to detail

Multitasking

Service excellence

Fluency in English

Job description

• Promote and sell tour packages, travel services, hotel bookings, visa assistance, travel insurance, and airline tickets.

• Respond to customer inquiries through phone, email, social media, and walk-in visits.

• Prepare customized travel itineraries based on client requirements and budgets.

• Provide accurate information regarding destinations, travel regulations, and package inclusions.

• Follow up on leads and convert inquiries into confirmed bookings.

• Maintain relationships with existing clients and develop new business opportunities.

• Coordinate with hotels, airlines, transport providers, and other travel partners.

• Process reservations, bookings, payments, and travel documentation.

• Achieve monthly and annual sales targets.

• Keep updated with tourism trends, destination knowledge, and travel industry developments.

• Resolve customer concerns and ensure a high level of service before, during, and after travel.

Desired Candidate Profile

• Preferred Qualifications & Skills

  • Minimum experience in the Travel & Tourism industry (preferred).

  • Strong communication and interpersonal skills.

  • Excellent customer service and relationship management abilities.

  • Knowledge of airline reservations, hotel bookings, visa processing, and travel operations.

  • Ability to handle corporate and leisure travel inquiries efficiently.

  • Strong sales, negotiation, and problem-solving skills.

  • Ability to work independently as well as within a team environment.

  • Well-organized, detail-oriented, and capable of managing multiple tasks simultaneously.

  • Professional appearance, positive attitude, and commitment to service excellence.

  • Fluency in English; additional languages will be considered an advantage.