Customer Service Specialist

Royalux FZCO; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Royalux FZCO in Dubai is seeking a Customer Service Specialist to join our growing lighting company. You will assist customers with product inquiries, provide accurate information, prepare quotations, process orders, and coordinate with sales and technical teams to ensure timely delivery.

The ideal candidate has strong communication and organizational skills, experience in customer service or sales support, and a good command of English.

Qualifications

• Experience in customer service or sales support.
• Excellent communication and problem-solving skills.
• Strong organizational abilities and attention to detail.
• MS Office proficiency; CRM or ERP experience is a plus.
• English fluency; additional languages a plus.
• Experience in lighting or building materials is preferred.

Responsibilities

• Respond to customer inquiries via phone, email, WhatsApp, and other channels.
• Provide accurate information about lighting products, specifications, availability, and pricing.
• Prepare quotations, process customer orders, and follow up on deliveries.
• Coordinate with sales, technical, warehouse, and logistics teams to ensure timely order fulfilment.
• Handle customer complaints, resolve issues professionally, and ensure satisfaction.
• Maintain accurate customer records, sales documentation, and order tracking.
• Follow up with customers on quotations, pending orders, and after-sales service requests.
• Build and maintain strong relationships with customers and business partners.

Skills

Customer service

Communication

Organizational skills

Teamwork

Problem solving

Multitasking

English proficiency

Education

Degree or Diploma in Electrical Engineering

Tools

CRM systems

MS Office

Job description

Industry: Lighting Solutions

We are looking for a Customer Service Specialist to join our team at a growing lighting company! We are seeking a customer-focused, organized, and proactive professional who can deliver excellent service, support customers with product inquiries, and coordinate smoothly with our sales and technical teams.

Candidates with a background in Electrical Engineering or knowledge of lighting and electrical products will have an added advantage.

Key Responsibilities

• Respond to customer inquiries via phone, email, WhatsApp, and other communication channels.
• Provide accurate information about lighting products, specifications, availability, and pricing.
• Prepare quotations, process customer orders, and follow up on deliveries.
• Coordinate with the sales, technical, warehouse, and logistics teams to ensure timely order fulfilment.
• Handle customer complaints, resolve issues professionally, and ensure customer satisfaction.
• Maintain accurate customer records, sales documentation, and order tracking.
• Follow up with customers on quotations, pending orders, and after-sales service requests.
• Build and maintain strong relationships with customers and business partners.

Requirements

• Previous experience in customer service, sales support, or a similar role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office; experience with CRM or ERP systems is an advantage.
• Ability to multitask, prioritize tasks, and work effectively in a team.
• Good command of English; additional languages are an advantage.
• Experience in the lighting, electrical, construction, or building materials industry is preferred.

Location: 518-JABAL ALI INDUSTRIAL SECOND, B6-08

Facility Code: S3B6SR08, Jafza South

Join our team and help us deliver outstanding customer experiences through innovative lighting solutions!

Skills

Preferred Qualifications

• A degree or diploma in Electrical Engineering is a plus.
• Knowledge of lighting fixtures, LED products, electrical components, and lighting specifications is an advantage.
• Experience working with contractors, consultants, interior designers, or electrical suppliers is beneficial.