Customer Service Representative- SC

washmen; Dubai; Presencial; AED 60.000 - 90.000; Tempo integral

Resumo da vaga

Washmen is seeking a Customer Service representative (English-speaking) in Dubai to handle inquiries via email, chat, and phone. You will explain services, guide clients through options, and resolve issues with empathy to ensure a superb customer experience.

You’ll need 2–4 years in customer service, a Bachelor’s degree, strong communication, and the ability to multitask in a fast-paced environment. Sales experience is a plus. Immediate joiners preferred.

Qualificações

• 2–4 years of customer experience, preferably in a call-centre environment.
• Bachelor’s degree is required.
• Previous experience in customer service or client-facing roles (retail or service industry preferred).
• Strong written and verbal communication with an empathetic, professional demeanor.
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Ability to resolve conflicts and handle complaints effectively.
• Sales experience (upselling/cross-selling) is a plus.
• Ability to collaborate with cross-functional teams, especially operations.
• Knowledge of shoe care or restoration is a plus but not required.
• Experience with CRM systems or customer service tools is an advantage.
• A positive, can-do attitude and passion for delivering exceptional customer service.

Responsabilidades

• Respond to client inquiries via email, live chat, and phone regarding services, pricing, and general shoe care information.
• Provide timely, accurate, and friendly communication across all channels.
• Clearly explain Washmen Shoe Care services and related offerings.
• Guide clients through service options, ensuring they fully understand the process and recommendations.
• Handle client complaints with patience, professionalism, and empathy.
• Offer effective solutions that maintain client satisfaction and trust.
• Prioritize client needs and ensure expectations are met or exceeded.
• Demonstrate understanding, patience, and a client-first mindset in every interaction.
• Upsell and cross-sell shoe care services through assessment calls or messages.
• Provide strong, confident recommendations based on client needs.
• Conduct discovery conversations using open-ended questions and recap techniques to understand client preferences.
• Clearly communicate DISCLAIMERS, service limitations, and realistic outcomes.
• Ensure transparency to prevent misunderstandings and build trust.
• Maintain accurate records of client communications, requests, and instructions.
• Assist in organizing customer service documentation and promotional materials for internal use.
• Coordinate closely with the operations team to ensure timely pickups, drop-offs, and service completion.
• Communicate client requests clearly to ensure smooth service delivery.
• Aim for high satisfaction in every interaction and proactively address concerns.
• Seek feedback to improve processes and support continuous improvement.
• Stay updated on new services, trends, and techniques to provide accurate, up-to-date guidance.

Conhecimentos

Customer service experience

Communication skills

Organizational skills

Conflict resolution

Formação

Bachelor's degree

Ferramentas

CRM systems

Descrição da vaga

Role Purpose

We are looking for a Customer Service representative – English Speaking, who has experience in a call center. Our objective at Washmen is to deliver best-in-class customer service. This involves delighting our customers at every touch point that they interact with our company. Whether it be phone, SMS, email, in‑app chat, or personal deliveries, the objective is to make sure the customer’s experience is surprisingly good and exceeds his expectations. This requires friendliness, empathy, sympathy, compassion, humility, and a lot of patience.

Washmen is gearing up to scale. Being part of one of the fastest‑growing startups in the Middle East, Washmen will provide you with a unique experience; helping shape a company facing the adventures and challenges of growth.

Key Responsibilities

• Respond to client inquiries via email, live chat, and phone regarding services, pricing, and general shoe care information.
• Provide timely, accurate, and friendly communication across all channels.
• Clearly explain Washmen Shoe Care services and related offerings.
• Guide clients through service options, ensuring they fully understand the process and recommendations.
• Handle client complaints with patience, professionalism, and empathy.
• Offer effective solutions that maintain client satisfaction and trust.
• Prioritize client needs and ensure expectations are met or exceeded.
• Demonstrate understanding, patience, and a client‑first mindset in every interaction.
• Upsell and cross‑sell shoe care services through assessment calls or messages.
• Provide strong, confident recommendations based on client needs.
• Conduct discovery conversations using open‑ended questions and recap techniques to understand client preferences.
• Clearly communicate DISCLAIMERS, service limitations, and realistic outcomes.
• Ensure transparency to prevent misunderstandings and build trust.
• Maintain accurate records of client communications, requests, and instructions.
• Assist in organizing customer service documentation and promotional materials forinternal use.
• Coordinate closely with the operations team to ensure timely pickups, drop‑offs, and service completion.
• Communicate client requests clearly to ensure smooth service delivery.
• Aim for high satisfaction in every interaction and proactively address concerns.
• Seek feedback to improve processes and support continuous improvement.
• Stay updated on new services, trends, and techniques to provide accurate, up‑to‑date guidance.

Education & Experience

• 2–4 years of customer experience, preferably in a call‑center environment.
• Bachelor’s degree required.
• Previous experience in customer service or client‑facing roles (retail or service industry preferred).
• Strong written and verbal communication skills with an empathetic, professional demeanor.
• Excellent organizational skills and ability to multitask in a fast‑paced environment.
• Ability to resolve conflicts and handle complaints effectively.
• Sales experience (upselling/cross‑selling) is a plus.
• Ability to collaborate with cross‑functional teams, especially operations.
• Knowledge of shoe care or restoration is a plus but not required.
• Experience with CRM systems or customer service tools is an advantage.
• A positive, can‑do attitude and passion for delivering exceptional customer service.

Only candidates who are available to join immediately will be contacted.