Customer Service Representative/ Receptionist

BellavisoMedicalCenter; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

BellavisoMedicalCenter in Dubai seeks a courteous front-desk receptionist to deliver exceptional patient service and support clinic operations.

You will handle inquiries, schedule appointments, maintain patient records, and coordinate with care teams while communicating in English; Arabic is a plus.

Candidates should have a high school diploma, UAE residence visa, and strong organizational skills; previous healthcare front-desk experience is preferred.

Qualifications

• Must have UAE residence visa.
• Proven experience in customer service, patient support, or a front-desk role; healthcare or clinic experience preferred.
• Ability to manage patient interactions calmly, respectfully, and professionally.
• Skilled in handling inquiries, resolving concerns, and ensuring a positive patient experience.
• Strong verbal and written communication in English; Arabic a bonus.
• Excellent organizational and time-management skills with record-keeping and appointment scheduling.
• Comfortable using computers, appointment-management software and standard office equipment.
• Professional, respectful, and inclusive when working with patients and colleagues from diverse backgrounds.
• Minimum qualification: High school diploma or equivalent.
• Additional education or certification in administration, customer service, or healthcare support would be beneficial.

Skills

Customer service

Front-desk

Patient support

Communication

Organization

Time management

Record-keeping

Computer skills

Education

High school diploma

Additional admin/healthcare certification

Tools

Appointment-management software

Job description

Candidate Requirements

• Must have her own valid UAE residence visa.
• Proven experience in customer service, patient support, or a similar front-desk role; healthcare or clinic experience is preferred.
• Ability to manage patient interactions calmly, respectfully, and professionally.
• Skilled in handling inquiries, resolving concerns, and ensuring a positive patient experience.
• Strong verbal and written communication skills in English; Arabic or other languages would be an advantage.
• Excellent organizational and time-management skills, with close attention to appointment scheduling and record-keeping.
• Comfortable using computers, appointment-management software, and standard office equipment.
• Professional, respectful, and inclusive when working with patients and colleagues from diverse backgrounds.
• Minimum qualification: High school diploma or equivalent.
• Additional education or certification in administration, customer service, or healthcare support would be beneficial.