Remote Loan Processing Specialist

Remotedxb; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) matching plus a Roth option

PTO and paid holidays off

Sabbatical program for eligible roles

Summer hours for eligible roles

Paid parental leave

Employee recognition and rewards

Job summary

Enova International is seeking a Customer Service Specialist to handle loan applications in a fast-paced, remote-ready environment in Dubai. You will manage a queue of applications, verify details, and respond to customers by phone, email, or fax.

The role emphasizes high-quality service, meticulous account updates, and the ability to thrive in high-volume settings. Strong communication skills and adaptability to new technology are essential for success in this remote-friendly position.

Qualifications

• Background in fast-paced customer service environments.
• Exceptional communication and active listening skills.
• Ability to thrive in high-volume environments.
• Proficiency with new technology and remote work environments.

Responsibilities

• Handle a queue of loan applications ensuring compliance with quality standards.
• Receive inbound calls from customers regarding loan applications.
• Initiate outbound calls to verify details and request additional information.
• Resolve customer issues via phone, email, or fax.
• Maintain accurate and meticulous customer account updates.

Skills

Fast-paced service

Excellent communication

Active listening

High-volume work

Tech-savvy

Job description

Enova International is seeking a Customer Service Specialist to handle loan applications in a fast-paced, remote-ready environment in Dubai. You will manage a queue of applications, verify details, and respond to customers by phone, email, or fax.

The role emphasizes high-quality service, meticulous account updates, and the ability to thrive in high-volume settings. Strong communication skills and adaptability to new technology are essential for success in this remote-friendly position.