Customer Service Representative

Food Specialities Limited; Dubai; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Competitive salary

Flexible work arrangements

Wellness programs

Job summary

Food Specialties Limited in the UAE is seeking a Customer Service Representative - Logistics to manage the full order processing lifecycle, coordinating with customers, suppliers, sales, and logistics to ensure accurate fulfillment.

The ideal candidate has 3–4 years UAE/GCC experience in a B2B customer service or sales coordination role, fluent in English and Arabic, and proficient in MS Office; ERP/CRM familiarity is a plus.

Qualifications

• Graduate with commerce, business management or international trade.
• 3–4 years UAE/GCC experience in customer service or sales coordination (B2B).
• Knowledge of invoicing, payment terms, import/export procedures.
• Proficient in MS Office (Excel with VLOOKUP/Pivot, Word, PowerPoint, Outlook).
• Familiar with ERP and CRM systems.
• Good communication in English and Arabic.
• Strong follow-up and organizational skills with attention to detail.

Responsibilities

• Receive inquiries and record them promptly.
• Categorize inquiries for immediate action with the sales team.
• Obtain quotations and send proforma to customers.
• Prepare purchase orders in consultation with the sales team.
• Coordinate between suppliers and customers for orders.
• Coordinate with logistics to ensure timely delivery.
• Follow up on payments from customers.
• Update sales managers on order status and stock levels.
• Arrange samples and receive feedback on evaluation.
• Respond to customer complaints and escalate when needed.
• Generate BO sales reports as required.

Skills

MS Office

Excel

CRM

ERP

English-Arabic bilingual

Education

Graduate in Commerce / Business Management / International Trade

Tools

ERP system

CRM system

MS Office suite

Job description

Food Specialties Limited (FSL) is a leading beverage and food ingredients supplier in the Middle East and Africa. FSL's foundation is built on the values of a forward-thinking, entrepreneurial family business. We pride ourselves on our culture that promotes the holistic well-being of our team, a growth-from-within mindset, and a flexible and result-oriented work atmosphere.

At the heart of everything we do is our team of highly passionate and diligent professionals, each of whom are experts in their own field.

Job Summary:

The Customer Service Representative - Logistics, manages the entire order processing lifecycle, from initial customer interaction to final delivery, by effectively coordinating with customers, suppliers, sales, and logistics to ensure efficient and accurate order fulfillment.

Key Responsibilities:

• Receive enquiries, acknowledge them immediately and record them appropriately.
• Categorize sales enquiries for immediate action i.e. for discussing with the sales team, for future reference, etc.
• Obtain quotations and send proforma to customers.
• Prepare purchase orders in consultation with the sales team.
• Coordinate between suppliers and customers for processing sales orders.
• Coordinate with logistics team to ensure timely delivery of orders.
• Follow-up for the payment from customers.
• Liaise with logistics team and update availability of stocks, maintain re-order levels.
• Update sale managers on the status of the orders, issues and stock levels.
• Arrange to send samples as and when required, receive feedback on the evaluation.
• Respond to customer complaints and escalates sensitive issues to seniors.
• Generate BO sales reports as and when required.

Person Specifications:

• Preferably a Graduate with Commerce Or Business Management Or International Trade Business.
• A minimum of 3 to 4 years of experience in the UAE/GCC region is required.
• Experience in a Customer service or Sales coordination role in a B2B business set-up.
• Knowledgeable about Re-invoicing, Payment terms, import & export procedures.
• Excellent with MS office such as Excel (Vlookup, Pivot), word, power point plus Outlook.
• Knowledge on any ERP system, CRM.
• Good communication skills in English and Arabic is a must.
• Good follow up and organization skills with attention to detail.

What FSL Offers:

• A competitive salary and comprehensive benefits package.
• A collaborative and inclusive workplace culture that values diversity and innovation.
• Access to perks such as flexible work arrangements and wellness programs.