Customer Service Representative

TXM Solutions; Dubai; On-site; AED 56,000 - 89,000; Full time

Benefits offered by this job

Company visa/work permit

Medical insurance

Other UAE labour-law benefits

Job summary

TXM Solutions in Dubai seeks an experienced Customer Service Representative to support UK customers from the Dubai office. You will handle inbound queries, provide clear information and coordinate with internal teams to resolve requests.

The role requires 3+ years in customer service, excellent English, and a proactive, professional approach in a fast-paced environment. On-site six days a week, visa and medical insurance are part of the package.

Qualifications

• Experience in customer service or contact centre roles.
• Excellent spoken and written English with professional telephone etiquette.
• Ability to handle multiple priorities with limited supervision.
• Comfortable using CRM or ticketing tools and standard office applications.
• Proactive, empathetic, and customer-focused approach.

Responsibilities

• Handle inbound customer calls and enquiries promptly and professionally.
• Identify customer needs and provide clear, accurate information.
• Resolve routine queries at first contact and escalate complex issues.
• Coordinate with sales, operations, and installation teams to progress requests.
• Maintain accurate records of interactions and commitments in systems.
• Own cases, monitor progress, and inform customers of resolutions.

Skills

CRM experience

Phone support

English proficiency

Interpersonal skills

Multitasking

Tools

CRM software

Ticketing systems

Job description

Our client is an established UK renewable-energy business serving residential and commercial customers with solar, battery-storage and energy-management solutions. The organisation is recognised for its customer-focused approach, technical capability and commitment to dependable support throughout the customer journey. The Dubai-based team operates within an engaged, performance-driven UK management environment, where responsiveness, ownership and professional communication are essential.

Role Summary

We are seeking an experienced, energetic and customer-focused Customer Service Representative to support UK customers from the company’s Dubai office. The successful candidate will manage inbound enquiries, provide clear and accurate assistance, coordinate with relevant departments and ensure each interaction is handled with professionalism, urgency and care. This is a hands‑on role suited to an active individual who takes ownership, communicates confidently and performs well in a fast‑paced service environment.

Key Responsibilities

• Handle inbound customer calls and enquiries promptly, professionally and in line with agreed service standards.
• Listen carefully, identify the customer’s needs and provide clear, accurate and helpful information.
• Resolve routine enquiries at first contact wherever possible and upscale complex or technical matters appropriately.
• Coordinate with sales, operations, installation, technical support and other internal teams to progress customer requests.
• Maintain complete and accurate records of customer interactions, actions, commitments and follow-ups in the relevant systems.
• Take ownership of open cases, monitor progress and keep customers informed until an appropriate resolutionis achieved.
• Manage difficult or sensitive conversations calmly while protecting the customer relationship and company reputation.
• Meet expected standards for responsiveness, quality, attendance and customer satisfaction.
• Follow company procedures, data-protection requirements and all applicable customer-service policies.

Required Experience and Qualifications

• Minimum 3+ years of relevant customer service, contact centre or customer-support experience.
• Demonstrated experience handling customer enquiries by telephone; experience supporting UK customers is
• an advantage.
• Excellent spoken and written English, with clear pronunciation, professional telephone etiquette and strong
• interpersonal skills.
• Strong customer-service orientation, with the ability to show empathy, remain composed and build customer
• confidence.
• Good judgement, problem-solving ability and attention to detail.
• Comfortable using CRM or ticketing systems, email, standard office applications and call-handling tools.
• Reliable, organised and able to manage multiple priorities with limited supervision.

Candidate Profile

• Western candidate is preffered
• Active, alert and willing to take initiative rather than wait for direction.
• Accountable and dependable, with a strong sense of ownership from first contact through resolution.
• Adaptable to a direct, structured and performance-focused UK management style.
• Team-oriented, respectful and receptive to coaching and feedback.
• Able and willing to work on-site six days per week during the stated shift.

Employment Package

A competitive salary will be offered based on experience and overall suitability.

The package includes

• company sponsored employment visa/work permit
• medical insurance
• other benefits in accordance with UAE labour law