Recruitment & Customer Services Representative

Bardwood Management Consutancy LLC.; Dubai; On-site; AED 33,000 - 45,000; Full time

Benefits offered by this job

Visa and health insurance

Attendance bonus

Career growth and development

Job summary

BardWood Management Consultancy L.L.C, based in Dubai, is seeking a proactive Customer Service Representative to join our Operations Centre. The role blends operations coordination with end-to-end recruitment support in a fast-paced environment.

Responsibilities include monitoring live operations, handling escalations, coordinating field teams, sourcing and screening candidates, and managing candidate pipelines, with visa and health insurance provided as part of benefits.

Qualifications

• 1+ years’ experience in operations, recruitment, customer service, or control room environments.
• Strong communication and stakeholder management skills.
• Ability to multitask and work under pressure.

Responsibilities

• Monitor live operational activity across multiple contracts and sectors.
• Handle incidents, welfare concerns, and operational escalations.
• Manage employee book-ons and attendance compliance.
• Coordinate with security officers and operational deployments.
• Respond to high volumes of operational calls, emails, and requests.
• Maintain incident logs, reports, and audit records.
• Liaise with managers, clients, and field operatives.
• Support business continuity and service delivery standards.
• Prioritise tasks within a fast-paced control room environment.
• Support operational compliance, KPIs, and automation processes.

Skills

Customer service

Operations coordination

Recruitment

Screening

Stakeholder management

Multitasking

Problem-solving

Microsoft Office

Tools

Microsoft Office Suite

Job description

Customer Service Representative

Job description

Location

Al Khaimah Building, Port Saeed, Dubai

Required experience

1+ years

Salary

AED 3,000 during probation

AED 4,000 after successful completion of probation

About Us:

BardWood Management Consultancy L.L.C is a Dubai-based international operations and recruitment specialist to the facilities industry. We pride ourselves on providing exceptional service and building strong relationships with our clients and employees.

The Role:

We are seeking a proactive and organised Customer Service Representative to join our Operations Centre. This role combines operational coordination responsibilities with end-to-end recruitment and screening support.

The successful candidate will work within a fast-paced environment, supporting live operations, handling escalations, coordinating field teams, and assisting with recruitment activities including sourcing, screening (BGV), and candidate management.

Responsibilities:

Operations Responsibilities:

• Monitor live operational activity across multiple contracts and sectors.
• Handle incidents, welfare concerns, and operational escalations.
• Manage employee book-ons and attendance compliance.
• Coordinate with security officers and operational deployments.
• Respond to high volumes of operational calls, emails, and requests.
• Maintain incident logs, reports, and audit records.
• Liaise with managers, clients, and field operatives.
• Support business continuity and service delivery standards.
• Prioritise tasks within a fast-paced control room environment.
• Support operational compliance, KPIs, and automation processes.

Recruitment Responsibilities:

• Source and screen candidates for operational and support roles.
• Conduct initial telephonic interviews and candidate assessments.
• Maintain candidate pipelines and recruitment records.
• Coordinate interviews and onboarding activities.
• Work closely with hiring managers to understand recruitment needs.
• Ensure a positive candidate experience throughout the hiring process.
• Ensure to complete verbal screening of the shortlisted candidates and complete the documentation process.

Benefits:

• Competitive salary.
• Visa and health insurance.
• Attendance Bonus.
• Exposure to international operations and recruitment processes.
• Opportunity to work in a dynamic and fast-paced environment.
• Supportive and collaborative team culture.
• Career growth and development opportunities.

Skills

Requirements:

• 1+ years’ experience in operations, recruitment, customer service, or control room environments.
• Strong communication and stakeholder management skills.
• Ability to multitask and work under pressure.
• Good problem-solving and decision-making abilities.
• Strong organisational and time management skills.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and collaboratively.
• Adaptable and proactive approach to operational and recruitment challenges.