Customer Service & Operations Manager

Sobha Group; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Sobha Group in Dubai is seeking an experienced operations leader to oversee daily CAFM ticket handling and ensure timely closures within SLA timelines. You will drive process improvements, coach the team, delegate tasks with clear deadlines, monitor performance, and foster a culture of collaboration while striving for high customer satisfaction and positive reviews.

Additionally, you will manage trackers and internal databases, coordinate with finance for collections, and motivate the team

Responsibilities

• Ensure strict adherence to SLA timelines for CAFM tickets and ensure timely closure while monitoring team compliance and effectiveness.
• Propose and implement process improvement strategies to enhance operational efficiency and overall productivity.
• Foster an inspiring team environment with a culture of open communication and collaboration.
• Delegate tasks effectively and establish clear deadlines for team members.
• Oversee daily operations to ensure smooth workflow and service delivery.
• Track and monitor team performance providing regular updates and reporting key metrics.
• Motivate team members to achieve individual and collective goals.
• Identify training needs andprovide coaching and development opportunities to build team capability.
• Listen to feedback from team members and address conflicts or issues promptly and professionally.
• Recognize and reward high performance to boost morale and maintain motivation.
• Encourage innovation creativity and constructive risk-taking within the team.
• Work to achieve and maintain positive Google reviews by enhancing service quality and customer satisfaction.
• Manage trackers schedules internal databases and ensure all deadlines are met.
• Drive variable works potential to meet monthly revenue targets including collection of outstanding payments.

Job description

Sobha Group in Dubai is seeking an experienced operations leader to oversee daily CAFM ticket handling and ensure timely closures within SLA timelines. You will drive process improvements, coach the team, delegate tasks with clear deadlines, monitor performance, and foster a culture of collaboration while striving for high customer satisfaction and positive reviews.

Additionally, you will manage trackers and internal databases, coordinate with finance for collections, and motivate the team