Customer Service Manager

Petrame; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading company in customer support is seeking a Customer Service Manager in Dubai to lead the customer service division, ensuring exceptional support and efficient resolution of issues. The ideal candidate will have 5–8 years of experience in customer service, including 2 years in a managerial role. This position offers a competitive salary and flexible work options, including hybrid opportunities.

Benefits

Competitive salary package

Employment visa

Annual paid leave

Insurance

Transportation

Qualifications

• 5–8 years of experience in customer service, with at least 2 years in a leadership role.
• Familiarity with industrial products or automation is a plus.

Responsibilities

• Lead and manage the customer service team.
• Develop and implement policies, procedures, and service standards.
• Resolve escalated issues and maintain strong customer relationships.
• Monitor customer feedback and response times.
• Recruit, train, and coach customer service staff.
• Implement technology and CRM tools to optimize support processes.

Skills

Strong leadership and problem-solving skills

Excellent communication and interpersonal skills

Experience with CRM systems

Education

Bachelor's degree in Business Administration or related field

Job description

• Job Title: Customer Service Manager
• Job Ref: CS-MGR-250825
• Opening: 1
• Career Level: Manager / Mid–Senior Level
• Location: Dubai – UAE
• Hybrid (Onsite and Remote) / Flexible Location: Option available for senior, highly skilled, and experienced applicants.
• Education: Bachelor’s degree in Business Administration, Management, or related field.
• Experience: 5–8 Years in customer service, with at least 2 years in a supervisory or managerial role.
• Industry Focus: Weighing Equipment, Lifting & Material Handling, Mechatronics, and Industrial Automation.

Introduction

We are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices.

Responsibilities

• Lead and manage the customer service team to deliver professional, efficient, and high-quality support.
• Develop and implement policies, procedures, and service standards.
• Oversee inbound and outbound customer interactions across phone, email, and digital channels.
• Resolve escalated issues and maintain strong customer relationships.
• Monitor customer feedback, satisfaction, and response times to ensure service excellence.
• Collaborate with sales, technical, and operations teams to ensure smooth customer experiences.
• Recruit, train, and coach customer service staff.
• Prepare regular reports on customer service performance and recommend improvements.
• Implement technology and CRM tools to optimize support processes.

Qualifications

• Bachelor’s degree in Business Administration, Management, or related field.
• 5–8 years of experience in customer service, with at least 2 years in a leadership/managerial role.
• Strong leadership and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with CRM systems and customer support tools.
• Familiarity with industrial products, weighing systems, or automation is a plus.

What We Offer

• Salary: Competitive package tailored to attract the best.
• Working Days: Monday to Friday, with a 2-day weekend.
• Benefits: Employment visa, annual paid leave, insurance, transportation, and more.
• Location: Positions available in Dubai.
• Remote: Working remotely can be an option for some positions and senior staff.

How to Apply

• Click here to submit your CV to our WhatsApp
• Complete the Online Application Form: For a preferred method of submission, click the ‘Apply for this job’ button below to fill out and submit the official online application form.