Customer Service Lead: Key Accounts & ERP Optimizer (Dubai)

GMG; Dubai; Presencial; AED 60.000 - 120.000; Jornada completa

Descripción de la vacante

GMG in Dubai seeks a Customer Service Specialist for the Everyday Goods - Food unit. You will lead the customer service team, oversee the full order lifecycle from entry to delivery confirmation, and serve as escalation point for key accounts.

You will coordinate with supply chain, sales, and logistics teams to ensure stock levels are monitored, complaints resolved, and processes improved through ERP and automation.

Formación

• 3-4 years of customer service experience handling Modern Trade clients.
• Familiarity with LPOs and Sales Order processing.
• Experience with ERP systems such as SAP.
• Proficient in Microsoft Excel.

Responsabilidades

• Lead and manage the customer service team.
• Oversee the complete order lifecycle from order entry to delivery confirmation.
• Act as an escalation point for key accounts.
• Coordinate with supply chain, sales, and logistics teams.
• Monitor stock levels and handle customer complaints.
• Drive process automation and improve ERP/system efficiency.

Conocimientos

Modern Trade customer service

LPO familiarity

Sales Order processing

Outbound Delivery printing

Herramientas

SAP ERP

Microsoft Excel

Descripción del empleo

GMG in Dubai seeks a Customer Service Specialist for the Everyday Goods - Food unit. You will lead the customer service team, oversee the full order lifecycle from entry to delivery confirmation, and serve as escalation point for key accounts.

You will coordinate with supply chain, sales, and logistics teams to ensure stock levels are monitored, complaints resolved, and processes improved through ERP and automation.