Customer Service Executive – Arabic Speaker

D1 Management; Dubai; Vor Ort; AED 67.000 - 100.000; Vollzeit

Zusammenfassung

MBG in Dubai is seeking a professional, customer-focused Customer Service Executive who speaks Arabic to join our team. You will manage front-office operations, coordinate with clients and healthcare facilities, and ensure smooth communication and administrative support.

The ideal candidate will have a bachelor's degree and 3–5 years in customer service, fluency in Arabic and English, and strong interpersonal and organizational skills to handle inquiries, appointments, and sample handovers with

Qualifikationen

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 3–5 years of customer service, reception, or administration experience.
• Fluency in Arabic and English is required.
• Experience with healthcare clients (clinics/hospitals/laboratories) is preferred.
• Strong interpersonal and communication skills.
• Excellent organizational, coordination, and documentation abilities.
• Proficient in MS Office and basic computer systems.
• Professional appearance and customer-focused approach.

Aufgaben

• Manage reception activities and answer inquiries.
• Provide professional customer service to visitors and partners.
• Welcome visitors, present services, and respond to inquiries.
• Coordinate requests with internal departments.
• Follow up with customers and healthcare organizations.
• Handle sample handovers to laboratory departments per procedures.
• Maintain visitor and appointment records.
• Support scheduling and front-office operations.

Kenntnisse

Customer service

Communication

Interpersonal skills

Organization

Attention to detail

MS Office

Ausbildung

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

Jobbeschreibung

We're Hiring | Customer Service Executive – Arabic Speaker

Location: Dubai, UAE

Organization: Molecular Biology & Genomics Centre (MBG)

Employment Type: Full-Time

Language Requirement: Arabic & English

Experience: 3–5 Years

Join Our Team!

The Molecular Biology & Genomics Centre (MBG) is seeking a professional, customer-focused, and highly organized Customer Service Executive – Arabic Speaker to join our team in Dubai.

The successful candidate will be responsible for managing front-office operations, providing exceptional customer service, coordinating with clients and healthcare facilities, and ensuring efficient communication and administrative support.

Key Responsibilities

• Manage reception activities, visitor inquiries, incoming calls, appointments, and correspondence.
• Provide professional and courteous customer service to visitors, clients, and healthcare partners.
• Welcome visitors and clients, introduce the organization's services, and respond to inquiries.
• Coordinate customer requests and service requirements with relevant internal departments.
• Follow up with customers, clinics, and healthcare organizations regarding service inquiries and requests.
• Receive, document, and coordinate the timely handover of samples from customers and clinics to the relevant laboratory departments in accordance with established procedures.
• Maintain accurate records of visitors, appointments, inquiries, and customer interactions.
• Support appointment scheduling, administrative coordination, and daily front-office operations.
• Ensure a professional and welcoming reception environment.

Qualifications & Requirements

• Bachelor's degree in Business Administration, Marketing, Customer Service, or a related field.
• 3–5 years of relevant experience in customer service, reception, administration, or a similar role.
• Proficiency in Arabic and English is required.
• Previous experience dealing with customers, clinics, hospitals, laboratories, or healthcare organizations is preferred.
• Strong interpersonal, communication, and customer service skills.
• Excellent organizational, coordination, and attention-to-detail skills.
• Proficiency in Microsoft Office applications and basic computer systems.
• Ability to handle customer inquiries professionally and manage multiple responsibilities.
• Ability to maintain accurate documentation and follow established organizational procedures.
• Professional appearance, positive attitude, and a customer-focused approach.

Preferred Experience

• Previous employment in a hospital, medical centre, diagnostic laboratory, or healthcare-related organization.
• Experience coordinating with clinics, healthcare providers, and laboratory departments.
• Familiarity with customer service procedures, appointment scheduling, and sample reception coordination.

Why Join MBG?

Join a professional and collaborative team where you will play an important role in supporting customer satisfaction, maintaining efficient front-office operations, and contributing to the delivery of high-quality laboratory services.