Customer Service Executive

Hawk Freight Services FZE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Hawk Freight Services FZE in Dubai is seeking a Customer Service Executive with hands-on experience in freight forwarding to join our logistics team. You will manage customer inquiries, provide shipment updates, and coordinate with operations and overseas partners.

The ideal candidate has 2-3 years of experience in freight forwarding or logistics, a good grasp of air and sea freight operations, and strong communication and multitasking abilities.

Qualifications

• 2-3 years of experience in Customer Service within Freight Forwarding or Logistics.
• Strong understanding of Air Freight and Sea Freight operations.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and documentation processes.

Responsibilities

• Handle customer inquiries, service requests, and shipment-related updates.
• Coordinate with operations teams, airlines, shipping lines, and overseas agents.
• Prepare quotations and manage shipment documentation follow-ups.
• Track shipments and provide timely status updates to customers.
• Resolve customer concerns and ensure effective solutions.
• Maintain strong relationships with existing customers.
• Coordinate with internal teams for smooth shipment handling.
• Ensure excellent customer service throughout the logistics process.

Skills

Customer Service

Freight Forwarding

Logistics

Air Freight

Sea Freight

Microsoft Office

Multitasking

Communication

Customer-focused

Education

Bachelors Degree

Diploma in Logistics

Tools

Microsoft Office

Job description

Hawk Freight Services FZE is seeking a Customer Service Executive with experience in freight forwarding and logistics to join its team in Dubai. The ideal candidate will have strong customer handling skills, knowledge of shipment processes, and the ability to coordinate effectively with internal and external stakeholders.

The successful candidate will manage customer inquiries, provide shipment updates, coordinate with operational teams, and ensure smooth end-to-end logistics processes. This role requires a proactive approach, excellent communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

• Handle customer inquiries, service requests, and shipment-related updates.
• Coordinate with operations teams, airlines, shipping lines, and overseas agents.
• Prepare quotations and manage shipment documentation follow-ups.
• Track shipments and provide timely status updates to customers.
• Resolve customer concerns and ensure effective solutions.
• Maintain strong relationships with existing customers.
• Coordinate with internal teams for smooth shipment handling.
• Ensure excellent customer service throughout the logistics process.

Requirements:

• 2-3 years of experience in Customer Service within Freight Forwarding or Logistics.
• Good understanding of Air Freight and/or Sea Freight operations.
• Strong communication and interpersonal skills.
• Good knowledge of Microsoft Office.
• Ability to multitask and work effectively under deadlines.
• Customer-focused with a proactive working approach.
• Strong knowledge of:
  • Freight forwarding and shipment coordination.
  • Air freight and sea freight operations.
  • Customer service processes and documentation.
• Bachelor's Degree or Diploma in Business Administration, Logistics, Supply Chain, or a related field (Estimated)