Customer Service Executive

ZF Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global manufacturing company in Dubai is seeking a Customer Service Executive to be the key contact for customers. Responsibilities include handling enquiries, processing orders, and coordinating with logistics. Candidates should have 2-3 years of experience in sales support, with fluency in English; knowledge of Arabic is a plus. This is an opportunity to join a dynamic team and drive individual performance.

Qualifications

• Minimum 2–3 years of experience in sales support.
• Ability to respond positively to feedback and pressure.
• Works independently with strong initiative.

Responsibilities

• Handle incoming customer enquiries via phone/email.
• Generate and manage sales quotations and invoices.
• Coordinate with suppliers and logistics for timely delivery.

Skills

Sales support experience

Customer interaction

Attention to detail

Fluency in English

Knowledge of Arabic

Job description

Job Description: As Customer Service Executive, you act as the key contact for customers, handling enquiries, processing orders, coordinating with suppliers and logistics, and ensuring timely delivery while supporting sales administration and providing pricing support insights.

Responsibilities:

• Handle all incoming customer enquiries (phone/email) and manage the quotation and order process efficiently through Navision
• Professionally greet customers and support with daily sales administration when required
• Independent generation and updation of Request for Quotation list (RFQ), Sales Quotations, Order Confirmations, Proforma Invoices, and Invoices
• Coordination / follow-up with our factories /suppliers in processing the purchase orders, reviewing order confirmations, preparing shipping documents
• Coordination with freight forwarders / transporters as necessary to ensure timely shipment of materials
• Pro-actively inform all customers about delivery time updates or delays, close coordination with logistics team is expected

Requirements:

• Minimum 2–3 years of experience in sales support; basic knowledge of the automotive or marine spare parts industry is an advantage
• Ready to take responsibility, ownership and drive high levels of individual performance management
• Responds positively to constructive feedback and performs effectively under pressure
• Communicates clearly and professionally with all departments, branches, and support teams.
• Works independently with strong initiative.
• Exhibits expertise in the subject matter with attention to detail
• Fluency in written and spoken English. Knowledge of Arabic is considered as a plus

We are an equal opportunities employer and welcome applications from all qualified candidates.