Customer Service Consultant

Travelstart; Dubai; On-site; AED 70,000 - 90,000; Full time

Benefits offered by this job

Opportunity for career advancement

Dynamic and motivating work environment

Experience startup culture in the Middle East

Job summary

Travelstart, located in Dubai, is seeking a passionate Customer Service professional. This role requires interaction with clients through phone, email, and chat to deliver exceptional service.

The ideal candidate is fluent in English and Arabic, possesses a working knowledge of GDS, and has experience in the travel industry. You will handle customer inquiries and assist with booking and resolving issues while thriving in a dynamic international team.

Qualifications

• Previous experience in e-commerce/online is preferable.
• Self motivated and proactive with a positive approach.
• Diligent, accurate and detail-oriented.

Responsibilities

• Professionally process sales and/or customer service calls.
• Respond to customer queries across all communication channels.
• Resolve customer issues.
• Maintain company and client confidentiality.
• Assist other departments with specific duties when required.

Skills

Customer Service Principles and Practices

Fluent in English and Arabic

Excellent interpersonal and listening skills

Problem-solving

Knowledge of GDS

Experience in the Travel industry

Excellent communication skills – verbal and written

Flexible and able to multitask

Job description

Travelstart, the largest and fastest growing Online Travel Agency in Africa has just landed in Middle East! Here at Travelstart we are always looking for top-notch young talents to join our passionate Team.

Job Description

The purpose of your role will be to interact with customers and support them via all channels (e.g. phone, email, website live chat) to ensure that Travelstart provides excellent Customer Service to all of its clients.

YOUR KEY RESPONSIBILITIES

• Professionally process sales and/or customer service calls
• Respond to customer queries across all relevant communication channels within a pre-determined timeframe
• Resolve customer issues
• Offer products and extras to clients
• Maintain company and client confidentiality
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Administrative tasks pertaining to Travelstart products and processes
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Collect and evaluate all relevant information to handle enquiries and complaints
• Assisting other departments with specific duties when required
• Booking and quoting of flights and packages as per client's requests
• Recovery of failed or cancelled bookings
• Calculation and quotation of Flights and schedule changes

Qualifications

YOUR PROFILE

• Working knowledge of GDS
• Experience in the Travel industry
• Previous experience in e-commerce/online is preferable
• Fluent in English and Arabic
• Knowledge of Customer Service Principles and Practices
• Problem analysis and problem-solving
• Excellent interpersonal and listening skills
• Excellent communication skills – verbal and written
• Flexible and able to multitask
• Diligent, accurate and details-oriented
• Team player
• Self motivated and proactive with a positive approach

Additional Information

WHAT WE OFFER

• Be part of the next fastest growing online business in Middle East
• Experience an exciting blend of a vibrant start up environment and professional operations;
• Work as part of a global, highly ambitious team and fast-growing company
• Learn from some of the best entrepreneurs who have been building leading online businesses globally
• Opportunities to work in other countries and/or for a higher position within the organization
• Become part of a dynamic and highly motivated team with horizontal hierarchies
• A great working atmosphere within in an international environment
• Challenging and diversified tasks with direct responsibilities
• Become an expert in the online space
• Learn how to build an online start-up company from scratch in a truly entrepreneurial environment

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