Customer Service Agent

Star Services LLC; Abu Dhabi; On-site; AED 50,000 - 61,000; Full time

Job summary

Star Services LLC in Abu Dhabi, UAE, is seeking a Customer Service Agent to join our on-site team. You will handle inquiries, support deliveries, and assist customers with logistics-related questions, requiring strong communication in Arabic and English.

This role operates on rotating shifts, six days a week, with one rotational day off, 8 hours per day plus a 1-hour break, and may include evenings, weekends and public holidays. Hindi/Urdu knowledge is a plus.

Qualifications

• Fluent Arabic and English required.
• Hindi/Urdu is an advantage.
• Customer service/call center experience preferred.
• Experience in logistics, delivery, mobility, or e-commerce is an advantage.
• Good communication, complaint-handling, and problem-solving skills.
• Basic computer/CRM skills.

Skills

Arabic

English

Customer service experience

Communication

CRM basics

Tools

CRM software

Job description

Hiring: Customer Service Agent

Location: Abu Dhabi, UAE
Salary: AED 4,500–5,500/month
Work: On-site | Rotational Shifts

Requirements:

• Fluent Arabic & English required
• Hindi/Urdu is an advantage
• Customer service/call center experience preferred
• Experience in logistics, delivery, mobility, or e-commerce is an advantage
• Good communication, complaint-handling, and problem-solving skills
• Basic computer/CRM skills

Working Schedule:

• 6 days/week
• 1 rotational day off
• 8 working hours/day + 1-hour break
• Rotating shifts based on business requirements
• May include evenings, weekends, and public holidays