Customer Service Representative - Call Center

First Abu Dhabi Bank; Al Ruways Industrial City; On-site; AED 55,800 - 89,280; Full time

Benefits offered by this job

Opportunity to develop customer service and banking skills

Exposure to high-volume operations and service excellence standards

Career growth in banking operations and customer experience roles

Job summary

First Abu Dhabi Bank is seeking a Customer Service Representative for their Call Center in Abu Dhabi, UAE. The role involves providing exceptional customer support and resolving service issues.

The ideal candidate will have a bachelor’s degree, 1-3 years of customer service experience, and strong communication skills. This full-time position offers a salary of 5,000-8,000 AED per month and opportunities for career growth within a leading institution.

Qualifications

• 1 to 3 years of experience in call center or customer service roles.
• Strong communication and interpersonal skills.
• Customer-focused mindset with strong problem-solving abilities.
• Ability to handle high call volumes and work under pressure.
• Knowledge of banking products and services is an advantage.
• Strong attention to detail and accuracy.

Responsibilities

• Handle inbound and outbound customer calls in line with quality and service standards.
• Resolve customer complaints effectively within defined authority or escalating when necessary.
• Provide accurate information on banking products and services.
• Achieve targets related to service levels and customer satisfaction scores.
• Generate leads and support upselling of banking products and services.
• Maintain accurate customer records including service requests and complaint logs.
• Ensure confidentiality of customer data and compliance with regulatory requirements.
• Adhere to bank policies, procedures, and operational guidelines.

Skills

Customer service and call handling expertise

Complaint resolution and problem-solving skills

Sales and upselling capabilities

Communication and interpersonal skills

Data management and record keeping

Compliance awareness and adherence to processes

Education

Bachelor’s degree or diploma in Business, Finance, or a related field

Job description

Customer Service Representative - Call Center

Location: Abu Dhabi, UAE

Industry: Banking

Function: Customer Service

Experience: 1-3 years

Job Type: Full-time

Salary: 5,000-8,000 AED per month (estimated).

Overview

The role focuses on delivering exceptional customer support, resolving service issues, and enhancing customer experience in a call center setting. It ensures efficient handling of customer interactions while maintaining compliance and high-quality service standards.

Key Responsibilities

• Handle inbound and outbound customer calls in line with quality and service standards.
• Resolve customer complaints effectively within defined authority or escalating when necessary.
• Provide accurate information on banking products and services.
• Achieve targets related to service levels and customer satisfaction scores.
• Generate leads and support upselling of banking products and services.
• Maintain accurate customer records including service requests and complaint logs.
• Ensure confidentiality of customer data and compliance with regulatory requirements.
• Adhere to bank policies, procedures, and operational guidelines.
• Support team leaders and managers with assigned operational tasks.
• Maintain flexibility in work schedules to meet service level requirements.
• Ensure punctuality, discipline, and adherence to operational standards.

Ideal Profile

• Bachelor’s degree or diploma in Business, Finance, or a related field.
• 1 to 3 years of experience in call center or customer service roles.
• Strong communication and interpersonal skills.
• Customer-focused mindset with strong problem-solving abilities.
• Ability to handle high call volumes and work under pressure.
• Knowledge of banking products and services is an advantage.
• Strong attention to detail and accuracy.

Skills Set

• Customer service and call handling expertise.
• Complaint resolution and problem-solving skills.
• Sales and upselling capabilities.
• Communication and interpersonal skills.
• Data management and record keeping.
• Compliance awareness and adherence to processes.

Why Join Us

• Join a leading banking institution with strong customer focus.
• Opportunity to develop customer service and banking skills.
• Exposure to high-volume operations and service excellence standards.
• Career growth in banking operations and customer experience roles.

About the Company

First Abu Dhabi Bank is the largest bank in the UAE and one of the most established financial institutions in the region. Headquartered in Abu Dhabi, FAB delivers innovative banking solutions across corporate, retail, and investment banking while maintaining a strong commitment to customer satisfaction and operational excellence.