Customer Service Adviser (UAE National)

Bupa; Dubai; Hybrid; AED 78,000 - 123,000; Full time

Job summary

Bupa in Dubai is hiring a Customer Service Advisor (UAE National) for a hybrid role combining home and office work. The position is a 6-hour shift, 30 hours per week, with some weekends/public holidays.

You will handle policy inquiries, process changes, reissues, billing, and document management, ensuring accuracy and excellent service. The candidate must be an UAE National with family book and a university degree, plus relevant medical environment training and UAE health insurance experience.

Qualifications

• Must be UAE National with family book
• Must hold a University Degree (certificate available)
• Previous training in a medical environment
• Previous UAE Health Insurance experience essential
• Understanding of UAE Health Insurance regulations
• Proven ability to deliver excellent customer service in an insurance setting
• Strong verbal and written English skills
• Able to work 6 hour shifts 08:00–17:00, including weekends/public holidays

Responsibilities

• Support customers with policy inquiries
• Respond to member correspondence by phone or writing
• Make changes to memberships per policy
• Reissue and track member documents
• Process manual credit card collections
• Handle billing inquiries and issue credit notes/invoices
• Provide payment receipts for members and group payments
• Coordinate with brokers and service partners
• Keep system records accurate and up to date
• Ensure member contact details are current
• Assist other departments to overcome language barriers
• Coordinate medical treatments with service partners
• Handle member complaints and investigations

Skills

Excellent English

Customer service

Interpersonal skills

Communication

Education

Bachelor's degree

Job description

Job Description

Customer Service Advisor (UAE National) Dubai, UAE. Hybrid working - 4 days working from home, 1 day in the office. Permanent 6 hours per day, 5 days per week.

ESSENTIAL CRITERIA

• Must be a UAE National with family book (that can be provided)
• Must hold a University Degree (with certificate that can be provided)

Role Overview

We are looking to add Customer focused representatives to join our telephone based servicing team. These roles join a dedicated customer team within our partner in Dubai. We service our customer globally around the clock. We ask that you be able to work 6 hour shifts (30 hours a week) between 08:00 - 17:00 including occasional weekends and public holidays.

What you will do

• Support customers with their enquiries about their policies
• Member correspondence either by phone or by writing following appropriate investigation, in line with policy
• Make changes to memberships according to policies
• Reissuing and tracking members' documents
• Making manual collections from customers' credit cards
• Deal with billing inquiries. Raising manual credit notes and invoices when needed
• Issue payment receipts for members and group payments
• Deal with providers (i.e Brokers) that may have any queries
• Take responsibility for ensuring that the system records are accurate and up to date
• Ensuring members' contact details are up to date
• Provide support to other internal Departments to overcome cultural and language barriers.
• Coordinate with Service Partners to set medical treatments up
• Handle members complaints and investigate

What you will bring

• Must be a UAE National with family book (that can be provided)
• Must hold a University Degree (with certificate that can be provided)
• Previous training in a medical environment
• Previous experience within Health Insurance experience within the UAE is essential.
• Understanding of UAE Health Insurance regulations
• Able to demonstrate a focus on excellent customer service within an insurance setting
• Experience in working with procedures
• Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
• Must have excellent verbal and written English
• Be able to work 6 hour shifts between 08:00 - 17:00 including occasional weekends and public holidays.

Time Type: Full time

Job Area: Call Centre

Locations: Dubai - OIC

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality.

Wherever you work, one thing stands out about Bupa people. Our customers are our passion - they're at the heart of our positively different culture of care. At Bupa you'll be challenged, you'll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.