Customer Relationship Officer

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank is seeking a Customer Relationship Officer at the BR-Al Qusais Branch in Dubai. The role focuses on delivering quality customer service, handling deposit and finance account documentation, and promoting ADIB products within a compliant operational framework.

The role requires strong sales, service and regulatory knowledge, with responsibilities including staff coordination and ensuring adherence to policies and procedures at the branch level.

Qualifications

• Broad knowledge of ADIB’s Retail Banking products and services.
• Thorough knowledge of ADIB’s Retail Credit and Operational Policies and Procedures.
• Good knowledge of UAE banking practices, regulations and risks.
• Thorough knowledge of Central Bank of UAE regulations.
• Familiarity with service standards and sales skills.

Responsibilities

• Handle deposit account documentation, inquiries and KYC compliance.
• Handle finance account documentation, card-related inquiries and data entry.
• Sell and cross-sell ADIB products and promote the bank’s image.
• Manage subordinates, plan training and appraisals.
• Perform other tasks as directed by Management.

Skills

Sales skills

Training skills

Management information

Regulatory knowledge

Customer service

Job description

Role: Customer Relationship Officer

Location: BR-Al Qusais Branch, Dubai

Role Purpose:

Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency

Key Accountabilities of the role

RESPONSIBILITIES:

Deposit account documentation.

Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.

Finance account documentation.

Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.

Sales-Management of service delivery.

Sell and cross sell ADIB’s products and promote ADIB’s image

Staff Management and coordination.

Management of subordinates, plan their trainingand appraisal.

Perform other task specified by Management.

Results Required

• Achieving Monthly Budget -Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
• Continuous Improvement –Assist CRM toRecommend workflow changes leading to process improvements to the branch manager at least once a year
• Internal Audit & ICD Comments -Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
• Compliance of policies & procedures – Comply and perform Key operational controls as required in ADIB’s polices & procedures in day-to-day operations.

Specialist Skills / Technical Knowledge Required for this role:

• Broad knowledge of ADIB’s Retail Banking financial products & services
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• Good Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills