Customer Relationship Officer

Abu Dhabi Islamic Bank; Dubai; On-site; AED 60,000 - 110,000; Full time

Job summary

Abu Dhabi Islamic Bank is seeking a Customer Relationship Officer for the BR-Al Qusais Branch in Dubai. The role focuses on delivering quality service while maintaining controls, handling deposit and finance account processes, and promoting ADIB products.

The candidate will manage inquiries, ensure proper documentation, and coordinate staff training and performance. Strong knowledge of UAE banking practices and Central Bank regulations is essential.

Qualifications

• Experience handling deposit and finance accounts with KYC compliance.
• Ability to open/close deposit accounts and process forms.
• Experience promoting banking products and sales-driven goals.
• Staff training and coordination experience.
• Ability to follow management directions and perform assigned tasks.

Responsibilities

• Deposit account documentation.
• Handle inquiries related to deposit accounts; opening/closing; ensure form completion; observe KYC policies.
• Finance account documentation; handle inquiries; prepare finance applications; data input; approvals.
• Sell and cross-sell ADIB products and promote the bank’s image.
• Staff management and coordination; plan training and appraisal.
• Perform other tasks specified by Management.

Skills

Retail banking knowledge

Credit policy knowledge

UAE banking regulations

Central Bank regulations UAE

Competitor awareness

Service standards

Training skills

Sales skills

Management information skills

Job description

JOB DESCRIPTION

Role: Customer Relationship Officer

Location: BR-Al Qusais Branch, Dubai

Role Purpose:

Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency

Key Accountabilities of the role

RESPONSIBILITIES:

Deposit account documentation.

Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.

Finance account documentation.

Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.

Sales-Management of service delivery.

Sell and cross sell ADIB's products and promote ADIB's image

Staff Management and coordination.

Management of subordinates, plan their trainingand appraisal.

Perform other task specified by Management.

Results Required

1. Achieving Monthly Budget -Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
2. Continuous Improvement -Assist CRM toRecommend workflow changes leading to process improvements to the branch manager at least once a year
3. Internal Audit & ICD Comments -Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
4. Compliance of policies & procedures - Comply and perform Key operational controls as required in ADIB's polices & procedures in day-to-day operations.

Specialist Skills / Technical Knowledge Required for this role:

1. Broad knowledge of ADIB's Retail Banking financial products & services
2. Thorough knowledge of ADIB's Retail Credit & Operational Policies & Procedures
3. Good Knowledge of UAE banking practices, regulations & risks
4. Thorough Knowledge of all the Regulations issued by Central Bank of UAE
5. General awareness of competitors in the local market
6. Fair knowledge of service standards
7. Training skills
8. Sales skills
9. Management Information skills