Customer Relationship Executive

MS Homes Developers; Dubai; On-site; AED 134,000 - 223,000; Full time

Job summary

MS Homes Developers LLC on Sheikh Zayed Road in Dubai is seeking an Executive – Customer Relations to bridge MS Homes and property owners, managing the full customer journey from pre‑handover through post‑handover. The role requires 2–4 years in a Dubai real estate customer relations or handover function, plus a Bachelor’s degree.

Fluency in English is essential, with Urdu or Arabic as a strong advantage. You will coordinate milestones, inspections, and handovers while supporting post-occupancy

Qualifications

• Bachelor's degree required in a relevant field.
• 2–4 years in Customer Relations / Handover role in real estate in Dubai.
• Strong knowledge of Dubai Land Department processes and handover protocols.
• English fluency; Urdu or Arabic adds value.

Responsibilities

• Pre-Handover Engagement: Act as the primary contact post-SPA signing, share construction milestones, payment schedule updates, and pre-handover notices.
• Inspection & Snagging Coordination: Organize unit orientations, conduct snagging walkthroughs with buyers and contractors, track defect rectification.
• Settlement & Title Deed Facilitation: Coordinate with finance and authorities to verify final payments, process DLD fees, prepare handover docs.
• Key Release & Handover Execution: Conduct official handover meetings to deliver keys, present welcome kits, and guide utilities/registration.
• Post-Handover Support: Manage DLP warranty requests and coordinate with facilities for issue resolution.
• Client Satisfaction & Feedback: Collect feedback to refine processes and maintain client retention.

Skills

Interpersonal skills

Negotiation

Conflict resolution

Communication

Microsoft Office

Project tracking systems

Education

Bachelor's degree in Business Administration, Marketing, Real Estate, or a related field

Tools

Microsoft Office Suite

Project tracking systems

Job description

MS Homes Developers is a premier real estate developer, innovator, and builder with a presence in the UAE, Pakistan, UK, and USA. As an affiliate of the Memon Group, established in 1978, the company has a strong legacy of master-planned and urban developments delivered on time and with high standards. MS Homes is known for pioneering construction, modern designs, cutting‑edge amenities, and meticulous craftsmanship. The team focuses on understanding each client’s vision to provide a seamless experience. With over 15,000 satisfied clients and 10,000 residential units delivered, MS Homes continues to grow its reputation for quality and dedication.

Company: MS Homes Developers LLC
Location: Sheikh Zayed Road, Dubai, UAE
Employment Type: Full-time

We are seeking a proactive, highly organized, and client‑centric Executive – Customer Relations to join our growing team. In this pivotal role, you will serve as the primary bridge between MS Homes Developers and our valued property owners, managing the complete customer journey across the pre‑handover, handover, and post‑handover phases.

Key Responsibilities

• Pre‑Handover Engagement: Act as the primary point of contact post‑SPA signing, sharing regular construction milestones, payment schedule updates, and pre‑handover notices.
• Inspection & Snagging Coordination: Organize unit orientations, conduct snagging walkthroughs with buyers and contractors, and track defect rectification to ensure completion before final delivery.
• Settlement & Title Deed Facilitation: Coordinate with the finance team and relevant authorities to verify final payments, process DLD fees, and prepare handover documentation.
• Key Release & Handover Execution: Conduct official handover meetings to deliver unit keys, present welcome kits, and guide clients through utility and registration processes.
• Post‑Handover Support: Manage DLP warranty requests, handle post‑occupancy inquiries, and coordinate with Facility Management teams for prompt issue resolution.
• Client Satisfaction & Feedback: Collect feedback throughout the owner lifecycle to continually refine operational processes and maintain high client retention standards.

Requirements & Qualifications

• Education: Bachelor’s degree in Business Administration, Marketing, Real Estate, or a related field (Mandatory).
• Experience: Minimum 2–4 years of proven experience in a Customer Relations / Handover Executive role specifically within a Real Estate Developer or Property Management firm in Dubai.
• Knowledge: Sound understanding of Dubai Land Department (DLD) processes, REST app mechanisms, and standard Dubai property handover protocols.
• Languages: Business fluency in English is required; Urdu, or other languages is a strong advantage. Arabic is a major plus.
• Soft Skills: Exceptional interpersonal, negotiation, and conflict‑resolution skills with a calm, professional demeanor.
• Technical Skills: Proficiency in Microsoft Office Suite, and project tracking systems.