Customer Relation Executive

ZULEKHA HOSPITAL LLC; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

ZULEKHA HOSPITAL LLC in Dubai seeks a Customer Relations Executive with a hospital/clinic background to manage patient appointments, insurance interactions, and records. The role requires clear communication, insurance know-how, and a patient-focused approach to assist families and individuals navigating medical services.

The ideal candidate has at least 2 years in a hospital/clinic customer relations role, is bilingual, and can work effectively in a busy reception and scheduling environment.

Qualifications

• Minimum 2 years of experience in a hospital/clinic customer relations role.
• Experience with insurance processes is preferred.
• Experience handling appointments and scheduling in a clinical setting.

Responsibilities

• Giving appointments as per Doctor's availability.
• Telephonic appointment booking.
• Filling the initial details on the insurance form after ascertaining the patient identity.
• Eligibility Check for Insurance Patients.
• Collection of Doctors Consultation in Cash or Credit methods.
• Package Booking for patients.
• Insurance Protocols (To assist patient with the coverage, network, limits and eligibility for various insurance companies).
• Answering Telephonic queries.
• Updating patient's personal records.
• Appointment Blockage as per doctor's schedule.
• scheduling/cancellation and confirmation of appointments.

Skills

Strong communication skills

Good interpersonal skills

Teamwork

Bilingual language skills

Job description

• Giving appointments as per Doctor's availability

• Telephonic appointment booking

• Filling the initial details on the insurance form after ascertaining the patient identity.

• Eligibility Check for Insurance Patients

• Collection of Doctors Consultation in Cash or Credit methods.

• Package Booking for patients.

• Insurance Protocols (To assist patient with the coverage, network, limits and eligibility for various insurance companies)

• Answering Telephonic queries

• Updating patient's personal records.

• Appointment Blockage as per doctor's schedule.

• scheduling/cancellation and confirmation of appointments

Desired Candidate Profile

• Strong communication skills

• Good interpersonal skills

• Teamwork

• Bilingual Language skills

• Must have Current/Previous experience from Hospital/Clinic background as Customer Relation Executive

• Min 2 years' experience in relevant field is mandatory.