Customer Journey Architect & Orchestration Lead

Salt Digital Recruitment; Dubai; On-site; AED 257,069 - 367,242; Full time

Job summary

Salt Digital Recruitment is seeking an experienced professional to map and orchestrate the full journey ecosystem, ensuring seamless front-stage customer interactions supported by back-stage processes and systems.

The role involves leading the design of customer journeys, collaborating with teams across business, operations, and technology, and embedding compliance considerations into the business architecture. This position is crucial for optimizing capabilities and ensuring strategic alignment throughout the ecosystem.

Responsibilities

• Lead the end-to-end design of customer journeys across all layers.
• Collaborate with architects and engineers for cohesive architecture.
• Facilitate workshops to align on target-state journeys.
• Drive structured journey mapping to identify process inefficiencies.
• Embed regulatory and compliance considerations into the design.

Job description

Salt Digital Recruitment is seeking an experienced professional to map and orchestrate the full journey ecosystem, ensuring seamless front-stage customer interactions supported by back-stage processes and systems.

The role involves leading the design of customer journeys, collaborating with teams across business, operations, and technology, and embedding compliance considerations into the business architecture. This position is crucial for optimizing capabilities and ensuring strategic alignment throughout the ecosystem.