Business Architect

Salt Digital Recruitment; Dubai; On-site; AED 257,069 - 367,242; Full time

Job summary

Salt Digital Recruitment is seeking an experienced professional to map and orchestrate the full journey ecosystem, ensuring seamless front-stage customer interactions supported by back-stage processes and systems.

The role involves leading the design of customer journeys, collaborating with teams across business, operations, and technology, and embedding compliance considerations into the business architecture. This position is crucial for optimizing capabilities and ensuring strategic alignment throughout the ecosystem.

Responsibilities

• Lead the end-to-end design of customer journeys across all layers.
• Collaborate with architects and engineers for cohesive architecture.
• Facilitate workshops to align on target-state journeys.
• Drive structured journey mapping to identify process inefficiencies.
• Embed regulatory and compliance considerations into the design.

Job description

The role is responsible for mapping and orchestrating the full journey ecosystem, ensuring front-stage customer interactions are seamlessly enabled by back-stage processes, systems, governance, and data capabilities. Working closely with business, operations, technology, and control functions, the role ensures solutions are feasible, compliant, scalable, and strategically aligned while maintaining traceability across all journey layers throughout the lifecycle.

Job Responsibilities

1. Business Architecture & Journey Design: lead the end-to-end design of customer journeys across all backstage layers, processes, operations, technology, data, and risk & compliance, translating strategic objectives into integrated service blueprints and capability maps.
2. Solution Alignment & Orchestration: collaborate with solution architects, service designers, operations, and engineering teams to ensure target-state architectures are cohesive, feasible, scalable, and aligned to the defined journey architecture across all enabling layers.
3. Stakeholder & Governance Alignment: act as the integrator across business, design, technology, operations, and control functions, facilitating cross-functional workshops to align on target-state journeys, resolve trade-offs, and manage interdependencies and expectations.
4. Operational & Capability Optimization: drive structured journey mapping to identify capability gaps, process inefficiencies, control weaknesses, and automation opportunities across front-stage and back-stage layers.
5. Risk, Compliance & Control by Design: embed regulatory, risk, data governance, and compliance considerations into the business architecture from inception, ensuring journeys are compliant by design and aligned with internal control frameworks.

Salt is acting as an Employment Business in relation to this vacancy.