Customer Experience Specialist — Flexible Hours

Al AWEER STAR FURNTURE(L.L.C); Dubai, Sharjah, Ajman; On-site; AED 40,000 - 70,000; Full time

Job summary

Al AWEER STAR FURNTURE(L.L.C) is seeking a customer service professional to be the first point of contact for customers, addressing inquiries with a friendly demeanor and resolving concerns. You will provide detailed product information and guidance to help customers make informed decisions.

Responsibilities include following up after interactions to ensure satisfaction, collaborating with teammates to improve service strategies, and maintaining CRM records.

Responsibilities

• Act as the first point of contact for customers expertly addressing inquiries and resolving concerns with a friendly demeanor
• Provide detailed product information and service guidance helping customers make informed decisions
• Follow up with customers post-interaction to ensure satisfaction and gather feedback for continuous improvement
• Collaborate with team members in brainstorming sessions to improve customer service strategies and operational efficiency Proficiency in using CRM systems and basic office software; familiarity with ticketing systems is advantageous.
• Strong verbal and written communication skills to convey information clearly and effectively.
• Ability to work flexible hours, including evenings and weekends, to accommodate customer needs.
• Personable and approachable demeanor that fosters trust and rapport with customers.
• Resilience and a positive attitude, with the ability to handle challenging situations gracefully.

Job description

Al AWEER STAR FURNTURE(L.L.C) is seeking a customer service professional to be the first point of contact for customers, addressing inquiries with a friendly demeanor and resolving concerns. You will provide detailed product information and guidance to help customers make informed decisions.

Responsibilities include following up after interactions to ensure satisfaction, collaborating with teammates to improve service strategies, and maintaining CRM records.