Customer Engagement Executive - Community Experience

Dubai Holding; United Arab Emirates; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Competitive compensation

Career development opportunities

Collaborative work environment

Job summary

Dubai Holding Community Management is seeking an Executive - Customer Engagement to serve as the main contact for residents, build lasting relationships, and address inquiries with empathy and efficiency. You will document interactions in the CRM and coordinate with internal teams to resolve issues.

The role emphasizes proactive engagement, event participation, and maintaining high professional standards in every resident interaction within Dubai’s communities.

Qualifications

• 3–5 years in customer service, client-facing, or community management
• Strong communication and interpersonal skills
• Proactive issue resolution and relationship building

Responsibilities

• Serve as main contact for resident inquiries and escalation
• Build lasting relationships with residents and manage expectations
• Document interactions and feedback in CRM system
• Coordinate with internal teams to resolve issues promptly
• Engage with the community through events and initiatives

Skills

CRM software proficiency

Customer relationship management

Excellent communication

Problem-solving

Teamwork

Empathy

Tools

CRM software

Job description

Dubai Holding Community Management is seeking an Executive - Customer Engagement to serve as the main contact for residents, build lasting relationships, and address inquiries with empathy and efficiency. You will document interactions in the CRM and coordinate with internal teams to resolve issues.

The role emphasizes proactive engagement, event participation, and maintaining high professional standards in every resident interaction within Dubai’s communities.