Supervisor Community Management - Dubai Holding Community Management

Dubai Holding; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Career development opportunities

Job summary

Dubai Holding Community Management (DCM) is seeking a Supervisor Community Management to oversee operations, customer relations, and compliance across its prestigious Dubai communities. The role emphasizes stakeholder engagement, budget coordination, and ensuring service quality.

The ideal candidate has a degree in business administration and at least 3 years in community or property management, with strong knowledge of regulatory requirements and HSE practices.

Qualifications

• Higher Diploma or Bachelor's degree in business administration or a similar field.
• Master's degree is preferred for advanced roles.
• Minimum of 3 years of experience in community management, property management, or customer service.
• Knowledge of Facility Management, Community Operations and Landscape Maintenance.

Responsibilities

• Attend meetings to represent owners and tenants’ concerns and address inquiries promptly.
• Educate owners and tenants about community rules and regulations to ensure compliance.
• Liaise with local authorities and manage OC related activities per RERA requirements.
• Coordinate service charge collection and budgeting with stakeholders.
• Perform site inspections and monitor SLA compliance with third-party providers.
• Maintain incident and progress reports and ensure confidentiality as required.
• Issue No Objection Letters (NOLs) and update owner contact records.
• Ensure health, safety and environmental procedures are followed in daily tasks.

Skills

Stakeholder management

Customer service

Dispute resolution

Communication

Education

Higher Diploma or Bachelor's degree in business administration or similar field

Master's degree preferred

Job description

About Dubai Holding Community Management

Dubai Community Management (DCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.

At DCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.

Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively.

We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.

About the Job

An opportunity has arisen for a Supervisor Community Management to join Dubai Holding Community Management. The main duties and responsibilities of this role include:

Community Relations & Customer Service

• Attend meetings to represent owners and tenant’s concerns, ensuring that all inquiries and complaints are communicated and addressed promptly
• Respond to all inquiries and complaints received from owners/tenants in a timely manner, ensuring an adequate level of customer service
• Investigate customer complaints to identify issues, and follow-up to ensure relevant action is taken to fully resolve the problem and achieve customer satisfaction
• Escalate issues that cannot be resolved efficiently through appropriate processes
• Educate owners and tenants about DHCM’s community rules and regulations to always ensure full compliance
• Assist the Community Manager in liaising with local authorities and communities to resolve day-to-day community issues, including Owners Committee (OC) management in line with RERA requirements and handling of violation management processes
• Execute the timely collection of service charges for assigned communities to ensure availability of sufficient funds to sustain community services
• Inform owners/tenants of any changes and/or issues related to service charges to avoid disruption to community services
• Participate in community budgeting with the Community Manager by coordinating with all stakeholders and service providers to provide accurate and relevant information, and by preparing and submitting all supporting documents required by RERA

Community Operations & Quality Monitoring

• Perform regular site inspections of assigned communities to observe the condition of assets and service quality regarding soft services (e.g., pest control, external cleaning, waste management, landscaping, and security), ensuring decent living conditions for residents
• Monitor third-party service providers to ensure required services are provided in line with the Service Level Agreement (SLA)
• Provide feedback and coordinate with relevant internal departments and/or third-party service providers to address identified issues with community infrastructure assets and/or soft services promptly
• Maintain regular and up-to-date incident and progress reports
• Adhere to company policy and procedure, maintaining professionalism and confidentiality of all information

Documentation & Compliance

• Perform the issuance of No Objection Letters (NOLs) for assigned communities to ensure all community activities are conducted safely, securely, and in compliance with community rules and regulations
• Update the database of owners to ensure all contact details are accurate and updated for service charge collection and ongoing communication
• Ensure all customer complaints are logged in the system to record and monitor progress in a timely and quality manner
• Follow all relevant departmental policies, processes, standard operating procedures (SOPs), and instructions for controlled and consistent work execution
• Prepare Facility and Community Management Departmental statements and reports accurately and timely to meet DHCM’s requirements, policies, and standards
• Identify opportunities for continuous improvement of systems, processes, and practices, considering international leading practices, business process improvement, cost reduction, and productivity improvement
• Decision-making authority rests with the line manager, department head, and business unit head as per DHCM’s Delegation of Authority (DOA)

Health & Safety Responsibilities

• Ensure full compliance with DHCM’s Health, Safety, and Environmental (HSE) Policy, governance framework, and standards by conducting all tasks according to HSE procedures, attending mandatory training, actively reporting hazards, near misses, or incidents, and utilizing appropriate Personal Protective Equipment (PPE) as identified in risk assessments

About You

The ideal candidate for this position will have the following experience and qualifications:

• Higher Diploma graduate or bachelor’s degree in business administration or a similar field
• Master's degree preferred
• Minimum of 3 years of experience in a similar field (community management, property management, customer service)
• Good knowledge of Facility Management, Community Operations, and Landscape Maintenance, with the ability to oversee routine operational activities and service delivery
• Experience in project coordination, contract management, and vendor performance monitoring to ensure operational efficiency and service excellence
• Ability to build and maintain effective relationships through stakeholder engagement, customer service, and account management
• Proficient in property records management, information systems, and regulatory compliance, ensuring accurate documentation and adherence to relevant standards
• Skilled in dispute resolution, complaint handling, and problem-solving, with a professional and customer-focused approach
• Demonstrates core competencies of being customer-focused, accountable, resilient, collaborative, innovative, and committed to sustainable practices

About the Benefits

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.