Bilingual Stock Brokerage Support Specialist

ADIB; Ras Al Khaimah; On-site; AED 67,000 - 95,000; Full time

Job summary

ADIB in Ras Al Khaimah, United Arab Emirates, is seeking a Call Center Advisor to handle inbound and outbound calls for stock brokerage accounts. The role requires strong communication and a solid understanding of stock market principles, with a focus on helping clients achieve their financial goals.

Responsibilities include assisting with account setup, educating clients on ADIB Securities platforms, resolving issues professionally, and coordinating with multiple departments to ensure a

Qualifications

• Experience in a call center, customer service, or stock brokerage environment.
• Knowledge of stock market principles and trading platforms.
• Excellent communication skills and ability to educate clients.
• Ability to work under pressure and manage time effectively.

Responsibilities

• Handle incoming client inquiries via phone and email, providing accurate information about services and products.
• Assist clients with account setup, maintenance, and troubleshooting.
• Educate clients on ADIB Securities trading platforms and tools.
• Resolve client complaints and issues professionally, escalating complex cases when necessary.
• Follow up with clients to ensure issues are resolved and satisfaction is achieved.
• Collaborate with Client Services, Compliance, Sales, and Operations to ensure a seamless client experience.
• Participate in team meetings and training sessions to stay updated on company policies and procedures.

Skills

Stock market principles

Communication

Time management

Presentation skills

Tools

Word

PowerPoint

Job description

ADIB in Ras Al Khaimah, United Arab Emirates, is seeking a Call Center Advisor to handle inbound and outbound calls for stock brokerage accounts. The role requires strong communication and a solid understanding of stock market principles, with a focus on helping clients achieve their financial goals.

Responsibilities include assisting with account setup, educating clients on ADIB Securities platforms, resolving issues professionally, and coordinating with multiple departments to ensure a