Customer Care Representative Vacancy at Stratum OAM – Dubai

AE Jobs; Dubai; On-site; AED 55,800 - 89,280; Full time

Job summary

A dynamic organization is seeking a Customer Care Representative in Dubai to manage customer relationships and ensure timely debt recovery. The ideal candidate will have fluency in Arabic and excellent communication skills. Responsibilities include following up on outstanding payments, negotiating repayment plans, and handling customer inquiries professionally. This role is vital in achieving team collection targets and requires strong interpersonal skills and basic computer proficiency with CRM systems.

Qualifications

• Fluency in Arabic required; other languages advantageous.
• Excellent communication and negotiation skills needed.
• Strong interpersonal skills and ability to handle pressure.

Responsibilities

• Contact customers to follow up on outstanding payments.
• Negotiate repayment plans with customers.
• Maintain accurate records of customer interactions.
• Handle customer inquiries and complaints.
• Achieve individual and team collection targets.

Skills

Fluency in Arabic

Excellent communication

Negotiation skills

Strong interpersonal skills

Basic computer proficiency

Tools

CRM systems

Job description

Customer Care Representative Vacancy at Stratum OAM – Dubai

Stratum OAM is a dynamic organization committed to delivering exceptional financial and operational services. We are seeking motivated individuals to join our team and contribute to our customer-focused and results-driven environment.

Job Titles:

Customer Care Representative.

Details:

• Location: Dubai, UAE
• Eligibility: Arabic / Other Nationalities (Visit Visa)

Job Description:

We are looking for a dedicated and customer-focused Customer Care Representative (Debt Collection) to join our growing team. The role focuses on managing customer relationships, ensuring timely debt recovery, and maintaining a professional approach to resolve overdue accounts.

Key Responsibilities:

• Contact customers to follow up on outstanding payments via calls, emails, and other communication channels
• Negotiate repayment plans aligned with company policies and customer affordability
• Maintain accurate records of customer interactions and payment commitments
• Handle customer inquiries and complaints professionally and empathetically
• Achieve individual and team collection targets
• Collaborate with finance and legal teams to resolve escalated cases

Qualifications & Skills:

• Fluency in Arabic is required; additional languages are an advantage
• Excellent communication and negotiation skills
• Strong interpersonal skills and ability to handle pressure
• Basic computer proficiency; experience with CRM systems preferred

#Dubai #Customer_Care

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