Customer Care Executive

Zapegg; Dubai; On-site; AED 40,000 - 67,000; Full time

Job summary

Zapegg Tax Consultant in Dubai is seeking a friendly Customer Care Executive to join its team. The role handles customer inquiries, provides information about services, follows up on requests, and ensures a smooth client experience.

You will rely on strong communication, patience, and a professional approach to guide clients toward suitable services, coordinate with internal teams, and maintain accurate records.

Qualifications

• Diploma or bachelor's degree in Business Administration, Commerce, Management or related field.
• Previous experience in customer service, client relations, telecalling, or front-office operations preferred.

Responsibilities

• Handle customer enquiries through phone calls, emails, and other communication channels.
• Provide accurate information about the company's tax, accounting, and business consultancy services.
• Understand customer requirements and guide clients toward suitable services.
• Respond to customer questions professionally and within a timely manner.
• Follow up with clients regarding enquiries, documentation, appointments, and service requests.
• Maintain accurate customer information and interaction records.
• Coordinate with accounting, tax, and administration teams to resolve client concerns.
• Escalate complex complaints or issues to the appropriate department or manager.
• Maintain a positive and professional relationship with existing and prospective clients.
• Assist with appointment scheduling and customer communications.
• Make follow-up calls to prospective and existing customers when required.
• Collect customer feedback and share relevant observations with management.
• Ensure customer requests are properly tracked until resolution.
• Maintain confidentiality of customer and company information.
• Prepare basic customer service reports and records as required.

Skills

Customer service

Client relationship management

Verbal communication

Written communication

Complaint handling

Telephone communication

Email communication

Follow-up and coordination

Time management

Organization

Professional attitude

Teamwork

Attention to detail

Education

Diploma or Bachelor's degree in Business Administration, Commerce, Management

Tools

Microsoft Office

Job description

Zapegg Tax Consultant is looking for a friendly, professional, and customer-focused Customer Care Executive to join its team in Dubai. The successful candidate will handle customer enquiries, provide information about services, follow up on requests, and ensure a smooth client experience. Strong communication, patience, problem-solving ability, and a professional approach are important for this role.

Key Responsibilities

• Handle customer enquiries through phone calls, emails, and other communication channels.
• Provide accurate information about the company's tax, accounting, and business consultancy services.
• Understand customer requirements and guide clients toward suitable services.
• Respond to customer questions professionally and within a timely manner.
• Follow up with clients regarding enquiries, documentation, appointments, and service requests.
• Maintain accurate customer information and interaction records.
• Coordinate with accounting, tax, and administration teams to resolve client concerns.
• Escalate complex complaints or issues to the appropriate department or manager.
• Maintain a positive and professional relationship with existing and prospective clients.
• Assist with appointment scheduling and customer communications.
• Make follow-up calls to prospective and existing customers when required.
• Collect customer feedback and share relevant observations with management.
• Ensure customer requests are properly tracked until resolution.
• Maintain confidentiality of customer and company information.
• Prepare basic customer service reports and records as required.

Requirements

• Diploma or bachelor's degree in Business Administration, Commerce, Management, or a related field.
• Previous experience in customer service, client relations, telecalling, or front-office operations is preferred.
• Excellent verbal and written communication skills.
• Good knowledge of Microsoft Office applications.
• Professional telephone etiquette and interpersonal skills.
• Strong listening and problem-solving abilities.
• Ability to handle customers patiently and professionally.
• Good organizational and time-management skills.
• Ability to manage multiple customer requests efficiently.
• Candidates with experience in the UAE business services or consultancy sector will be an advantage.

Skills & Competencies

• Customer service and client relationship management
• Excellent verbal communication
• Complaint handling and problem-solving
• Telephone and email communication
• Customer follow-up and coordination
• Microsoft Office skills
• Time management and organization
• Professional attitude
• Teamwork and collaboration
• Attention to detail

Why Join Zapegg Tax Consultant?

The Customer Care Executive position at Zapegg Tax Consultant in Dubai offers an opportunity to develop strong customer service and client relationship skills while working in a professional consultancy environment. The role provides valuable exposure to business communication, customer support, and service coordination, helping motivated professionals build a rewarding career in customer care and business administration.