CSM & Delivery Manager

Huxley; Abu Dhabi; On-site; AED 250,000 - 400,000; Full time

Job summary

Huxley in Abu Dhabi seeks a Customer Success & Delivery Manager to lead complex client integrations and sustain strategic relationships across the full lifecycle. You will partner with the Commercial Director to drive successful delivery, value realization, and ongoing service performance.

The role blends project management, client success, analytics, and strong stakeholder engagement to ensure high-quality outcomes for enterprise clients in a SaaS environment.

Qualifications

• Significant experience leading complex client-facing projects and programmes.
• Strong background in Client Success Management, Technical Account Management, or similar roles.
• Proven ability to manage multiple concurrent projects and client relationships.

Responsibilities

• Lead end-to-end client integration and implementation projects across multiple engagements.
• Manage timelines, milestones, risks, dependencies and stakeholder communications.
• Coordinate internal and external teams to ensure successful project execution.
• Drive delivery excellence ensuring projects meet objectives and timelines.
• Own day-to-day client relationships alongside Commercial Director.
• Act as trusted advisor through implementation and ongoing service delivery.
• Monitor performance using data analytics and present reviews to clients and stakeholders.
• Influence stakeholders across commercial, operational, product, and technical teams.

Skills

Client success management

Technical account management

Account management

Project management

Stakeholder management

Analytical mindset

Communication & presentation

Problem solving

SaaS

Consulting (management)

Job description

Customer Success & Delivery Manager, Abu Dhabi

This role will be responsible for leading complex client integration projects while maintaining and developing strategic client relationships throughout the full integration-to-delivery lifecycle.

The successful candidate will act as a key point of contact for clients, working closely with the Commercial Director to ensure continuity of relationships, successful project delivery, and ongoing solution performance.

This is a highly visible role requiring a blend of project management, client success, analytical, and stakeholder management expertise.

Responsibilities:

Project Delivery & Integration

• Lead end-to-end client integration and implementation projects across multiple concurrent engagements.
• Manage project timelines, milestones, risks, dependencies, and stakeholder communications.
• Coordinate internal teams and external stakeholders to ensure successful project execution.
• Drive delivery excellence while ensuring projects are completed on time and within agreed objectives.

Client Relationship Management

• Own and develop day-to-day client relationships alongside the respective Commercial Director.
• Act as a trusted advisor throughout the client lifecycle, ensuring continuity from implementation through ongoing service delivery.
• Maintain regular engagement with clients to understand business objectives, challenges, and opportunities.
• Support retention, growth, and long-term partnership development.

Solution Performance & Analytics

• Monitor and evaluate solution performance using data and analytics.
• Analyse client performance metrics and provide actionable insights and recommendations.
• Identify trends, risks, and opportunities to improve client outcomes and overall service effectiveness.
• Develop and present performance reviews to both clients and internal stakeholders.

Stakeholder Management

• Build strong working relationships across commercial, operational, product, and technical teams.
• Influence stakeholders at all levels internally and externally.
• Facilitate effective communication between clients and delivery teams.

Skills / Experience Required:

• Significant experience managing complex client-facing projects and programmes.
• Strong background in Client Success Management, Technical Account Management, Account Management, or similar client delivery roles.
• Proven ability to manage multiple concurrent projects and client relationships.
• Excellent project management skills with experience delivering complex client integrations.
• Strong analytical mindset with the ability to interpret performance data, metrics, and business insights.
• Exceptional stakeholder management and relationship-building capabilities.
• Strong communication, presentation, and problem-solving skills.
• Experience working within commercial, contract delivery, or client services environments.
• Experience within security, fraud prevention, authentication, identity, or related technology sectors.
• Background in consulting, particularly management consulting.
• Experience supporting enterprise-level clients and large-scale implementations.
• Familiarity with technical integration projects and SaaS-based solutions.