Cruise Ship Hotel Operations Lead — Guest Experience

CRUISE SHIP COMPANY CANADA; Fujairah; On-site; AED 220,000 - 349,000; Full time

Job summary

Princess Diana David Cruise Ship Canada in Reef Al Fujairah City, UAE, is seeking an experienced hotel operations leader to oversee day-to-day hotel functions. You will work with all HODs to maintain quality, standards, cleanliness, and guest satisfaction, while driving profitability and cost controls.

As a key member of the management team, you will supervise guest services, promote a culture of excellence, and deputise for the General Manager during absences and events.

Responsibilities

• Ensure that each department delivers a consistently high standard of guest service.
• Also, achieve business objectives and maximise the profitability of all outlets.
• Maintain effective cost controls in all areas. Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
• Deputise for the General Manager in his absence and at various meetings & events.

Job description

Princess Diana David Cruise Ship Canada in Reef Al Fujairah City, UAE, is seeking an experienced hotel operations leader to oversee day-to-day hotel functions. You will work with all HODs to maintain quality, standards, cleanliness, and guest satisfaction, while driving profitability and cost controls.

As a key member of the management team, you will supervise guest services, promote a culture of excellence, and deputise for the General Manager during absences and events.