CRM Strategy Lead: Data-Driven Customer Growth

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

HUMAN-AI-Z Nexus Technology is seeking a strategic CRM Manager to oversee customer relationship management initiatives across the lifecycle. You will optimize journeys, manage data quality, and coordinate campaigns to improve retention and business performance.

The role requires strong analytical thinking, excellent communication, and the ability to collaborate with marketing, sales, and customer service teams to translate insights into action.

Qualifications

• Understanding of CRM principles and customer lifecycle management.
• Strong analytical and data interpretation skills.
• Excellent communication and stakeholder management abilities.
• Ability to develop structured customer engagement strategies.
• Familiarity with CRM platforms, databases, and reporting tools.
• Detail-oriented with strong organizational and project management skills.

Responsibilities

• Oversee CRM initiatives across the customer lifecycle.
• Maintain CRM processes and ensure data quality.
• Analyze customer behavior and engagement trends to identify opportunities.
• Develop targeted communication strategies and campaigns.
• Monitor campaign performance and collaborate with marketing, sales and service teams.

Skills

CRM principles & lifecycle

Data analysis

Stakeholder management

Engagement strategies

CRM platforms & reporting

Data quality & process mgmt

Job description

HUMAN-AI-Z Nexus Technology is seeking a strategic CRM Manager to oversee customer relationship management initiatives across the lifecycle. You will optimize journeys, manage data quality, and coordinate campaigns to improve retention and business performance.

The role requires strong analytical thinking, excellent communication, and the ability to collaborate with marketing, sales, and customer service teams to translate insights into action.