CRM Manager

Revolut; United Arab Emirates; On-site; AED 320,000 - 520,000; Full time

Job summary

Revolut is seeking an analytical CRM Manager to drive customer acquisition as you scale Revolut Business markets. You will lead end-to-end lifecycle campaigns, coordinate with Growth, Sales and Product teams, and optimise activation and retention through CRM automation.

The role requires 4+ years in a fast-paced B2B setting, fluent English, strong SQL, and experimentation experience, plus a KPI-driven mindset for campaign measurement.

Qualifications

• 4+ years of experience in a fast-paced industry working with B2B products and services.
• Fluency in English with excellent verbal and written communication skills.
• Advanced SQL skills with the ability to write complex queries to segment audiences.
• Experience with experimentation, including designing, running, and analyzing A/B tests.
• Strong campaign measurement knowledge: KPIs, funnel analysis, activation and retention metrics.
• Proven track record of owning and leading complex projects end to end.

Responsibilities

• Improving Revolut Business product activation and retention through CRM automation and campaigns.
• Leading and executing end-to-end lifecycle campaigns and projects from scoping to impact analysis.
• Coordinating with Growth, Sales and Product teams to target ICPs.
• Executing A/B tests to optimise initiatives.
• Running queries to select audiences, release campaigns, and analyse results.
• Working with in-house comms platforms to build and improve performance tracking.

Skills

SQL

A/B testing

Campaign analytics

Lifecycle campaigns

Leadership

English fluency

Job description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

Marketing at Revolut is all about clarity, creativity, and commercial impact. Our Growth team turns bold ideas into campaigns that connect with millions. We work across channels and teams to build a brand that earns attention and drives results, shaping how people see, understand, and engage with our products.

We're looking for an analytical CRM Manager to drive customer acquisition as you scale enterprise offers across Revolut Business markets.

Up to shape what's next in finance? Let's get in touch.

What You'll Be Doing

• Improving Revolut Business product activation and retention through CRM automation and campaigns
• Leading and executing end-to-end lifecycle campaigns and projects, from problem scoping to impact analysis
• Coordinating with Growth, Sales, and Product teams to effectively target the right ICPs
• Executing A/B tests to optimise initiatives
• Running queries to select audiences, release campaigns, and analyse results
• Working with in-house comms platforms and tooling to build and improve performance-tracking systems

What You'll Need

• 4+ years of experience in a fast-paced industry working with B2B products and services
• Fluency in English with excellent verbal and written communication skills
• Advanced SQL skills, with the ability to write complex queries to select and segment campaign audiences directly from a database
• Experience with experimentation, including designing, running, and reading A/B tests to optimise campaigns
• A solid grasp of campaign measurement (KPIs, funnel analysis, conversion/activation/retention metrics, and impact sizing)
• A track record of taking ownership and leading complex projects end to end
• A problem-solving mindset

Nice to have

• Experience in the financial industry

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.