CRM & Loyalty Trainee — Omnichannel & Events

Sephora; Dubai; On-site; AED 33,000 - 56,000; Full time

Job summary

Sephora in Dubai seeks a CRM and Loyalty trainee to support loyalty and customer relationship management across the Middle East. You will help drive the love for MY SEPHORA through campaigns, reporting and data-driven insights.

You will coordinate with logistics, store operations, and content teams to ensure seamless omnichannel experiences and timely CRM reporting. This internship offers exposure to a diverse beauty community and live events.

Qualifications

• Obsessed with putting the customer first.
• Detail-oriented and able to manage people and projects.
• Excellent command of English; Arabic/French beneficial.

Responsibilities

• Support the end-to-end Reward & Gifting experience across all customer touchpoints.
• Monitor and report reward and gifting performance with cross-functional coordination.
• Coordinate communications for loyalty events (email/SMS) before deployment.
• Coordinate with cross-functional teams (Content, PR, Social, Call Centre) to ensure timely assets and deadlines.
• Provide social team with event schedules and support required social assets.
• Liaise with mall marketing coordinators to support event promotion.
• Attend select store events and masterclasses to provide on-ground support.
• Ensure accurate CRM reporting inputs for campaign data and KPI tracking.

Skills

Customer-first

Detail-oriented

Excel

Team player

English proficiency

Tools

Loyalty platforms

Job description

Sephora in Dubai seeks a CRM and Loyalty trainee to support loyalty and customer relationship management across the Middle East. You will help drive the love for MY SEPHORA through campaigns, reporting and data-driven insights.

You will coordinate with logistics, store operations, and content teams to ensure seamless omnichannel experiences and timely CRM reporting. This internship offers exposure to a diverse beauty community and live events.