Open Jobs CRM and Loyalty Trainee

Sephora; Dubai; On-site; AED 33,000 - 56,000; Full time

Job summary

Sephora in Dubai seeks a CRM and Loyalty trainee to support loyalty and customer relationship management across the Middle East. You will help drive the love for MY SEPHORA through campaigns, reporting and data-driven insights.

You will coordinate with logistics, store operations, and content teams to ensure seamless omnichannel experiences and timely CRM reporting. This internship offers exposure to a diverse beauty community and live events.

Qualifications

• Obsessed with putting the customer first.
• Detail-oriented and able to manage people and projects.
• Excellent command of English; Arabic/French beneficial.

Responsibilities

• Support the end-to-end Reward & Gifting experience across all customer touchpoints.
• Monitor and report reward and gifting performance with cross-functional coordination.
• Coordinate communications for loyalty events (email/SMS) before deployment.
• Coordinate with cross-functional teams (Content, PR, Social, Call Centre) to ensure timely assets and deadlines.
• Provide social team with event schedules and support required social assets.
• Liaise with mall marketing coordinators to support event promotion.
• Attend select store events and masterclasses to provide on-ground support.
• Ensure accurate CRM reporting inputs for campaign data and KPI tracking.

Skills

Customer-first

Detail-oriented

Excel

Team player

English proficiency

Tools

Loyalty platforms

Job description

At Sephora beauty is about feeling seen valued and empowered individually and collectively. It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day. Together we belong to something beautiful.

Since its inception in 1969 in Limoges France and as part of the LVMH Group since 1997 Sephora has been disrupting the prestige beauty retail industry. Today Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With over 56000 employees across 35 countries we connect customers and beauty brands within the worlds most passionate beauty community. With nearly 500 brands and our own Sephora Collection we offer one of the most diverse assortments of prestige beauty products across fragrance makeup skincare haircare and more.

POSITION PURPOSE:

The CRM and Loyalty trainee will assist in all loyalty and customer relationship management tasks that drive loyalty engagement across the verticals in the team. Keeping our customer and beauty addicts at the heart of everything this role will support the efforts that ensure the love and addiction to MY SEPHORA remains strong across all 360 executions and campaigns executed for the business across the Middle East including supporting on all business loyalty metrics and reporting.

You will excel and enjoy this position if you are ready to actively handle the following missions:

Support the end-to-end Reward & Gifting experience across all customer touchpoints by coordinating gift activations launches and visibility updates across online and in-store channels to ensure a seamless omnichannel experience. Support on the monitoring and reporting on reward and gifting performance while coordinating with Logistics and Store Operations teams on stock allocation transfers and operational follow-up to ensure smooth execution and customer satisfaction. Coordinate on communications of email SMS prior to deployment for all loyalty events (Store Events Masterclasses Brand-Led Events PR Collaborations). Coordinate with cross functional and department teams (Content PR Social Call Centre) to ensure timely and efficient management of assets information and deadlines as required. Coordinate and provide the social team with event schedules and support in any required social assets. Liaise with mall marketing coordinators to support event promotion through mall communication channels and support in any required artwork in line with their guidelines. Coordinate and follow up with the Call Centre regarding event guest lists and confirmation statuses to identify and implement any additional outreach required. Provide on-ground support by attending select store events and masterclasses when required. Coordinate the collection validation and preparation of campaign event and gifting data requirements ensuring all reporting inputs are accurate complete and delivered on time for CRM reporting and performance tracking. Leverage available loyalty platforms as required supporting alignment of overall objectives of the business.

• Obsessed with putting the customer first - living and breathing for the Sephora customer.
• Passionate about simplifying and enhancing existing processes and comfortable working with new systems.
• Detail-oriented skilled in managing both people and projects and comfortable moving along both digital and retail channels.
• Excellent command of the English language both written and spoken. Arabic and/or French knowledge beneficial.
• Digital and instore expertise to ensure an omnichannel approach.
• Data-savvy result-driven and comfortable with Excel.
• Excellent communication skills (oral written and interpersonal) and ability to work in teams.
• Able to multi-task projects remain organized and maintain strong attention to detail.

Here you will find:

• Community in which authenticity is embraced and the strength of our differences fuels our collective spirit
• Culture of empowerment learning & growth that offers you the tools space and opportunity to learn innovate and lead
• Work that brings fulfillment. From delighting clients every day to inspiring our industry at large every action makes a difference

Join us and belong to something beautiful

Required Experience:

Intern