CRM Executive

CIA; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in Dubai is seeking a CRM Executive to enhance customer experience through effective management of the CRM system. The ideal candidate will possess a bachelor's degree and have experience in customer service roles. Key responsibilities include maintaining customer records, supporting sales processes, and analyzing data for insights.

Qualifications

• Minimum 1 year of experience in a CRM or customer service role.
• Preferably in a trading or B2B company.
• Proficient in using CRM systems and Microsoft Office.

Responsibilities

• Maintain and update customer records and trading history in the CRM.
• Handle client follow-ups and post-sale support.
• Create and run targeted campaigns for product promotions.

Skills

Communication

Organization

Attention to detail

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Bachelor's degree in a related field

Tools

CRM systems

Microsoft Office

Job description

DescriptionThe CRM Executive will play a pivotal role in enhancing customer experience by managing and optimizing our CRM system. This full-time position in Dubai UAE involves maintaining and updating customer databases ensuring data accuracy and supporting sales processes. The ideal candidate will have a relevant educational background and experience in customer service or CRM roles with a strong focus on communication and organizational skills.Responsibilities

• Maintain and update customer records and trading history in the CRM system.
• Ensure the accuracy and cleanliness of customer data.
• Handle client follow-ups quotations and post-sale support via the CRM platform.
• Coordinate with the sales logistics and accounts teams to ensure smooth order processing.
• Track inquiries quotations and customer feedback for reporting and improvement.
• Create and run targeted campaigns to support product promotions and announcements.
• Analyze CRM data to generate insights and reports on customer behavior and sales performance.
• Respond promptly to customer queries and maintain a high level of customer service.
• Train team members on CRM usage and ensure best practices are followed.

Requirements

• Bachelors degree in Business Administration Marketing or a related field.
• Minimum 1 years of experience in a CRM or customer service role preferably in a trading or B2B company.
• Strong working knowledge of CRM systems.
• Excellent communication skills both written and verbal.
• Attention to detail and strong organizational abilities.
• Proficient in Microsoft Office (Excel Word Outlook).
• Ability to work independently and coordinate across departments.