CRM Data & Insights Leader

Sephora; Dubai; On-site; AED 400,000 - 560,000; Full time

Job summary

Sephora in Dubai is seeking a CRM Data and Insights Manager to lead data and analytics for the Beauty Pass program. You will oversee KPIs, forecasts, and insights generation, while steering a team to deliver actionable reports across loyalty, stores, and ecommerce.

The role emphasizes cross-functional collaboration, data governance, and delivering timely, decision-informing analyses for senior leadership.

Qualifications

• 5 years of experience in pulling and analyzing large datasets and creating actionable insights.
• Track record of using data to drive business decisions with measurable impact.
• Retail experience across multiple brands/products and complex data segments preferred.
• Bachelor's degree as noted in the requirements.
• Familiarity with data platforms; Power BI knowledge preferred.

Responsibilities

• Oversee loyalty program data, KPIs, forecasts, and monthly reconciliation.
• Lead data requests and provide insights for thematic campaigns and launches.
• Create user-friendly reports and dashboards for leadership and stakeholders.
• Coordinate with global/central teams to ensure data access and reliability.
• Prioritize workload, manage backlogs, and communicate insights clearly.

Skills

Data analysis

Insights generation

Project management

Stakeholder management

Communication

Education

Bachelor's degree in Analytics, Computer Science or equivalent

Tools

Power BI

Job description

Sephora in Dubai is seeking a CRM Data and Insights Manager to lead data and analytics for the Beauty Pass program. You will oversee KPIs, forecasts, and insights generation, while steering a team to deliver actionable reports across loyalty, stores, and ecommerce.

The role emphasizes cross-functional collaboration, data governance, and delivering timely, decision-informing analyses for senior leadership.